Business Process Specialist - Drop Ship - Remote

This Business Process Specialist role supports the Transportation team in training, documenting, coordinating, and improving processes in our business to support the work done by our employees. This role will improve ways of working by creating improved business processes in areas of our business that lack process standardization. This role will support in driving change and delivering measurable value to an organization through clear process improvement, establishing documentation, training of team members, and driving of best practices through a clear framework.
A day in the life . . .

• Support ad hoc requests from leadership, as needed.
• Develop process documentation including swim lane, SIPOC diagrams, and process maps.
• Partner with Supplier Specialists and internal transportation teams on issue tracking and resolution support.
• Apply change management expertise to support teams who have not adopted a structured framework enabling them to work through outcome driven processes versus ad hoc.
• Develop the training strategy and the detailed modules to reinforce the changes. Train the trainers and expand on team training expertise.
• Create and maintain comprehensive project documentation for different audiences.
• Drive adoption of change and movement from ad hoc to repeatable and reliable quality output.
• Support our reporting and analytics resources with root cause analysis and mitigation measures to minimize existing dips in key reporting metrics (SOT, OTD and Cancel Rate) as well as proactively addressing destructive trends before they impact metrics.
• Create a centralized content management system for drop ship team knowledge.
• Provide the structure, roadmap, documentation, and training for a comprehensive vendor health framework for the drop ship program.
• Provide project artifacts aligned to program goals and business goals and ensure scope is clearly defined.
• Communicate with all stakeholders on risks, mitigations, project status and course corrections.
• Provide mentorship and training on best practice for content management and technical writing.
• Collaborate with Transportation managers to support areas needing standardization of process with supporting documentation for good business continuity.

You’ve got this if you have..

• Skilled in the visual, written, and verbal communication
• Basic use of Tableau or other BI analytics software
• Ability to work independently as well as collaboratively
• Curiosity around new ways of working that will unlock potential for a team
• Practical understanding and experience in Supply Chain
• Corporate instruction background with experience in writing technical documents supporting standardized processes
• Experience with building and driving process frameworks in areas where there have not been standardized processes in the past
• Proficiency in MS Office suite, Confluence, Sharepoint, data visualization
• Proven problem-solving and decision-making skills
• Proven ability to drive and own complex business processed without the need for consistent direction
• Excellent communication and presentation skills, both written and oral; strong follow up methodology
• Strong Organizational skills; attention to detail and ability to multi-task

We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
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Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $69,000 - $110,500