Business Development Center Manager

Job Summary:

The Business Development Center Supervisor will be responsible for supporting, engaging and motivating Business Development Representatives in driving BDC objectives.

Supervisory Responsibilities:

• Support peer to peer learning
• Oversees the daily workflow of the department
• Recruits, interviews, hires, and trains new staff
• Handles discipline and termination of employees in accordance with company policy
• Provides constructive, real-time coaching and feedback using call reviews and current sales techniques and completes annual performance evaluations

Essential Functions: Duties and Responsibilities:

• Support the BDC Team in performing the following responsibilities:
• Train BDRs on calling methodology and usage of CRM tools
• Set appointments with prospects meeting our ‘initial customer profile’ – player/coach role
• Report on and achieve sales metrics and KPIs to drive business success
• Partner with Sales Support Coordinator to document daily BDC activities in sales force automation tool, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive sales revenue and communicate activities to sales management
• Review and tailor Marketing messaging through calling scripts and email cadences
• Respond to inbound & outbound interest to qualify leads
• Support deployment of overall lead generation strategy by executing purposeful experiments & analyzing results for improvement
• Inspect CRM utilization to ensure prospect communications are documented
• Exhibit strong knowledge of competitor products and capabilities along with general market trends
• Partner with marketing, product and technology departments to execute lead generation strategy as the company introduces enhancements to existing solutions

Required Skills/Abilities:

• A sales technologist who prides themselves in knowing the platform inside and out as well as the competitive landscape
• Strong experience in Salesforce
• Strong communication skills and ability to engage potential prospects with goal of setting appointments for the Sales team
• Strong Microsoft Office skills and experience with internet-based systems
• Demonstrated experience leading high performing BDR, Inside Sales or outbound customer service teams
• An enthusiastic “roll up your sleeves” mentality and ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment

Education and Experience:

• Experience in high volume sales to small business
• A minimum of three 3 years of experience leading BDR/Inside Sales teams, with an emphasis in payments, banking or other areas of the Fintech industry. A Bachelor’s degree in Business or a related field preferred. Equivalent combination of education and experience will be considered
• Experience with payment (i.e. commercial cards) / fintech or tech / SaaS B2B services required
• Proven experience in sales, Inside Sales and/or Business Development Representative role

Physical Requirements:

• Must be able to lift up to 15 pounds at times
• Prolonged periods of sitting at a desk and working on a computer

Affirmative Action/EEO Statement:

Edenred is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law. Edenred is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]