Business Analyst - Ai

Job Profile Summary

CAI is hiring! We are seeking a mid-level/junior Business Analyst. This is a 6+ month contract role – hybrid in the Miami, FL area. In this role, you will be responsible for gathering requirements and creating user stories for our client’s Call Center Systems and Chat solutions. The ideal candidate will have a minimum of 2-6 years of experience in business analysis and creating user stories. This role will be part of a product team dedicated to call center systems implementing the next generation of Chatbot solutions in support settings.

Duties & Responsibilities

• Conduct analysis and provide recommendations for improvements to our Chat Platform
• Gather and document requirements in the form of user stories on Agent and Guest experience
• Provide support to the E-commerce team on various projects as needed - specifically Call Center and Reporting & Analytics groups.
• Collaborate with cross-functional teams to ensure that requirements are fully understood and documented.
• Create and maintain user stories, acceptance criteria, and functional specifications.

Qualifications

• Strong analytical and problem-solving skills.
• Minimum of 2-6 years of experience as a Business Analyst, preferably in an E-commerce environment.
• Knowledge of Agile methodologies.
• Experience in gathering and documenting requirements.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Experience in creating user stories and acceptance criteria.
• Bachelor's degree in Business Administration, Industrial Engineering, or a related field.
• Strong communication and interpersonal skills.

Preferred Skills

• Bi-lingual Spanish is a +
• Experience with Microsoft BI or Tableau or other similar data analytics tool
• Jira and/or Confluence experience
• Experience in the travel/hospitality industry

Physical Demands

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Reasonable Accommodation Statement:

• If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
• This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/

EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.