Building Technology Support Specialist (Open To Remote)

BE A MAKER

At Simpson Strong-Tie, there’s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you’re in — from production, to sales, to engineering — you’ll contribute to the growth and success of the company by having a Maker mindset.

When you think of the best a family has to offer — support, collaboration and respect — that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.

You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work — a place where you can connect, create and build your career. We invite you to about our culture and why our employees are our most loyal customers.

YOU

You want to be an important member of a strong team of other makers who take pride in their work and support each other.

Integrated Component Software (ICS) is used by component manufacturers and design professionals. ICS software encompasses job management, design and engineering for prefabricated metal plate connected wood trusses and engineered wood products (EWP). The Software Implementation & Technical Services Specialist will support, educate, and empower Component Solutions Software users thus ensuring they are utilizing the software to its greatest capability.

If career growth is important to you, we not only know how to help you with that, it’s what we love to do: .

WHAT YOU’LL BE DOING (% of Time)

You will ensure customer success by providing technical software support, training and implementation services. This will be done though developing deep relationships with new and existing customers. You will have to understand our customer’s business requirements, needs, and pain points and translate those interactions and issues into actionable technological solutions. (35%)

You will act as liaison between the customer and our software product and development teams by acting as subject matter expert and bridge between the various parties. You will translate end-user requirements and issues into actionable technical requirements for our software and development teams to further enhance the system to meet the needs of our customers today and in the future. You will assist internal teams in testing new features and software improvements, ensuring alignment against customer needs. As enhancements are rolled out, you will work with our customers on deployment of enhancements, validating the solution is deployed and meets our customer’s requirements. (20%)

You will manage the end-to-end software implementation services. This will include acting as project manager and solutions consultant, developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring the system, and developing, documenting, and facilitating end-user training. (20%)

You will collaborate with the sales team through the sales process. This will include assisting them in performing client needs assessment to determine potential customer fit, advising on the technical capabilities of our software for demonstrations, and identifying technical requirements of the customer and ensuring our software can meet their needs. (10%)

You will provide ongoing post-implementation support and training of Component Solutions integrated software systems. (10%)

You will coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and communicate projects as required. (5%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

Travel

This position requires domestic and international travel up to 20% of the time.

Work Status & Location

This full-time, exempt position ideally located in Boulder, CO but may be open to remote within the US.

Relocation

Relocation is not available for this position.

PAY

$61600 - $86000 / year

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie’s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.

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