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Broker Relationship Manager Jobs

Company

LegalShield
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-06-25
Posted at 1 year ago
Job Description
Job Summary:
The Broker Relationship Manager is a key role responsible for driving account growth, cross-sales and retention. This position will partner with the Sales team to assist in the new sale process and own the ongoing customer experience to help solidify our broker and customer relationships. The ideal candidate thrives on building long-term relationships, has an extensive background in the employee benefits industry and working with brokers and executes with a customer-centric focus.
Responsibilities:
Responsibilities
  • Manage broker and customer relationships to effectively position LegalShield as a market leader in product and service.
  • Meet re-enrollment objectives by identifying opportunities within existing block and successfully positioning our communication capabilities with broker and customer contacts. Discuss and share the various marketing and communication resources available to further drive the value of our products.
  • Meet cross-sale deliverables by identifying existing one-product customers and relaying effective rationale for offering both coverages.
  • Meet customer retention goals by proactive communication and successful delivery of above listed responsibilities.
  • Effectively and efficiently own the overall broker/customer relationships and day-to-day service experience. Address escalated concerns to advocate on behalf of the member/customer.
  • Participate in first sale efforts including finalist meetings, implementation process, enrollment meetings/benefit fairs and related service activities.
Skills/Requirements
  • Highly effective public speaker and verbal communicator
  • 3 - 5+ years of employee benefits and broker experience
  • Bachelor’s Degree or relevant work experience
  • Efficient time management
  • Ability to thrive in a fast-paced environment
  • Excellent verbal and written communication skills
  • Self-motivated
  • Strong organizational skills and attention to detail
  • Up to 25% travel
  • Ability to work autonomously in a remote work environment
#LI-Remote
Department:
9167 Business Solutions - Broker Division
Time Type:
Full time

Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: .