Broker Experience Manager Jobs

Kiavi, formerly known as LendingHome, is one of the largest lenders to real estate investors in the United States. With Kiavi’s technology platform and innovative financing solutions, real estate investors are empowered to make informed decisions, close deals faster, and realize the full potential of their real estate investment strategies.

Founded in 2013, Kiavi is committed to helping customers revitalize approximately $25 trillion worth of aged U.S. housing stock and provide move-in ready homes and rental housing for millions of Americans across the country. We have funded almost $13 billion dollars worth of loans across about 52,000+ projects, becoming one of the nation's largest bridge loan lenders.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more.

• Employees: Over 400 employees
• Geography: 31 states + D.C. where we lend to real estate investors so they can revitalize neighborhoods
• Loans Funded: $12.3+ billion in loans funded
• Homes financed: 52,000+ projects funded for our customers across the country. 95% of projects have successful exits

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them.

We are not approved to hire in the following regions: Arkansas, Delaware, Indiana, Iowa, Louisiana, Mississippi, New Hampshire, New Jersey or Oklahoma.

The Role

The Kiavi Broker Experience Team is a team within Customer Experience. This team is tasked with finding, acquiring, on-boarding, and retaining key high tier brokers The Customer Experience team is rooted in three core principles; Doing the Right Thing, Commitment to Excellence and Winning as a Team. Kiavi is seeking an experienced relationship manager who thrives in serving customers to maximize their potential. This person should thrive in chaos, be a self starter, result-oriented, able to build and scale a book of business, and when in doubt always do right by the customer. As a Kiavi Broker Experience Manager, you will be responsible for delivering a best-in-class broker experience while ensuring Kiavi is the selected partner for our brokers’ clientele. Through our commitment to service and best-in-class technology, you will be responsible for acquiring, retaining and growing your brokers’ business with Kiavi and demonstrating why Kiavi is the best partner to serve their business needs.

Responsibilities

A Broker Experience Manager will be responsible for increasing Kiavi’s value with each broker by:

• Establishing deep rooted relationships with our brokers - building rapport, understanding how each broker’s business operates, and how Kiavi can help their unique business needs
• Building a book of business of brokers via fielding new requests from new brokers, warm referrals from our direct team, and marketing events
• Finding a way to help brokers bring repeat business and establish incremental growth to each broker account
• Setting expectations and educating each broker on our requirements of our credit policy and ensuring high quality loans are submitted to Kiavi
• Becoming a market expert on our competition and what different lenders are offering our brokers for financing
• Able to develop key relationships with our processing, valuation, underwriting, and closing departments as they are crucial to our loans getting closed
• Learning which financing option’s each broker offers their clients, and how our program can deliver the best in class solution for their borrowers
• Screening applications to ensure a high quality threshold

The Broker Experience Manager will be a critical member of a larger team with the following responsibilities:

• Work with our third party AMC provider for our brokers borrowers appraisal, set expectations with brokers on timelines of when the completed appraisal will be delivered
• Partnering with your broker’s to ensure their borrowers qualify for our loan program by educating the broker on what required documentation their borrowers will need to provide our processing and underwriting team
• Support and empower to your teammates in order to win as a team
• Help mitigate valuation issues with our valuation department and brokers
• Deliver and own communication for material Kiavi updates (e.g. new state licensing, new product, process changes, credit policy)
• Able to work cross functionally within Kiavi's internal teams during the loan process for your broker (Processing, Valuation, Underwriting, and Closing departments)
• Identify and win opportunities within assigned accounts

Requirements

• College degree in Business, Finance, Political Science (College degree required)
• Minimum 3 years experience within non-QM real estate lending industry
• Experience selling bridge fix and flip loans as well as DSCR rental loans required
• High empathy and desire to help others
• Holds themselves to high standards matched with exceptional interpersonal skills
• 3 years minimum of sales experience required; account management experience required
• Demonstrated ability to keep organized in a fast paced environment
• Passion for Real Estate
• Preferred: gSuite, gmail, google calendar
• Salesforce experience required
• Excellent communication skills both internally (within the company) and externally (with clients)
• Excellent listening, consultative selling, and written communication skills
• Experience in formulating and presenting solutions based on customer needs
• Proven ability to manage multiple projects at a time while demonstrating strong attention to detail
• Ability to adapt in a dynamic and growing organization

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. Work locations are categorized into one of three tiers based on cost of labor for that geographic area. These ranges may be modified in the future.

Tier A - 63K - 94K + commission + equity + benefits

Tier B - 57K - 86K + commission + equity + benefits

Tier C - 52K - 79K + commission + equity + benefits

To find a location’s tier, please refer to https://kiavi.com/compensation. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus [remove if not applicable], equity, or benefits.

Benefits And Perks

• Health Insurance: Our medical, dental, and vision plans are completely free for employee-only coverage, and the company pays 80% of the total premium for dependents.
• Remote-First: We win together while still being fully remote, and each employee receives a stipend for their home office setup and a monthly allowance to help with the cost of internet/phone.
• Retirement Savings. Employees who participate in our “no fee” 401(k) receive an immediately-vested employer match on 100% of contributions up to 3% of compensation.
• Career Growth: We foster an environment that encourages opportunities to use your voice, do better for our customers and each other, and support your career journey.
• Flexible Time Off: With no cap on the number of days of PTO each year, employees are encouraged to enjoy a well-rounded lifestyle with work, travel, and family.
• Product Ownership: All employees think like an owner because all new hires are granted stock options. After meeting a service requirement at Kiavi, we offer an extension to exercise options up to 3 years after termination.
• Whole-Person Wellness: Anyone can schedule no-cost unlimited virtual therapy sessions, use a monthly subsidy for fitness facilities, and access reimbursements for fertility services.
• Carrot: The leading global fertility benefits provider, built to support employees through their lifelong fertility healthcare journey.
• Paid Leaves: You’re immediately eligible for up to 12 weeks of paid leave each year to bond with a new child (mothers & fathers) and up to 8 weeks for medical or caregiver leave so you come back ready to deliver high-impact results.

Kiavi in the News:

• CrowdFund Insider: Kiavi Closes $158M Revolving Securitization of Residential Transition Loans
• Comment start HousingWire: 2023 HW Tech100 Winner: Kiavi
• Inc Magazine: 2022 Best Places to Work: Kiavi
• PropTech Connect: Kiavi Closes $209M To Grow Its Funding Capacity
• Mortgage Professional America: Real investors’ lender Kiavi achieves milestone

If you'd like to see more about what Kiavi has to offer or explore additional opportunities, visit our careers page.

Kiavi is an Equal Opportunity Employer

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