Branch Support Jobs

Our investment banking client is currently recruiting a Branch Support to join their Team.

Location: Manhattan, New York

Work Model: Hybrid. Looking for someone to come into the office 3 days a week, then 2 days working remotely.

Position Type: Rolling Contract

Branch / Trade Floor Support Role

Global Financial Services company who offers a full range of investment banking, equities, fixed income, asset and wealth management products and services requires an experienced Branch / Trade Floor Support Engineer.

We require a hands-on professional who enjoys rolling up his or her sleeves and working with the global desktop services team to deliver world-class support, achieve goals, meet project deadlines and increase overall end-user satisfaction. This position requires an individual who is motivated, energetic and looking for a challenging environment where there are endless opportunities for career growth and exposure to cutting edge technology.

The successful candidate will:

• Ideally possess a strong and proven background in managing and supporting desktop services in in a financial services environment.

• Have excellent communication, personality and presentation skills.

• Provide hands-on support, while ensuring you follow global best practices, standards and procedures.

• Provide oversight of all desktop operations in your respective office / coverage area.

• Assist with diagnosing and ultimately resolving issues quickly and efficiently in close cooperation with Engineering & Application Support teams as needed.

• Develop professional relationships with the various business units and act as their advocate.

• Assume the role of Incident Manager and escalate major outages while ensuring local and global management teams are kept up to date.

• Participate in meetings with IT Management to discuss various topics including issues, projects and strategy.

• Make recommendations on incorporating new technology into the company’s existing platforms.

• Possess experience with change management and knowledgeable about the hierarchical infrastructure of finance information systems.

• Communicate technical concerns and solutions to the business with varying degrees of technical knowledge as well as working with them help resolve their technical issues.

• Coordinate projects and drive for completion of global projects, including Windows 10, IPC Unigy upgrade, various office build-outs etc.

Responsibilities include:

• Daily support of a very active, fast-paced, high volume, diverse financial services / trading environment

• Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all hardware, software, telephones, and IPC turrets.

• Frontline Support for all front office & back office applications including trading systems and market data applications such as Fidessa & Bloomberg.

• Liaising closely with Engineering & Application Support teams.

• Citrix / VDI infrastructure support.

• Assist with integrating new applications and technologies into the current architecture.

• Monitor the performance of the company’s desktop infrastructure and make suggestions for

improving efficiency.

• Responsible for the ongoing maintenance and future planning needs of the region’s desktop

environment.

• Coordinate & manage vendor support.

• Collaborate with existing vendors to evaluate the new technology that is available and make

recommendations to management on using that technology.

• Evaluate applications and software patches for desktop applications to see if they will solve

desktop issues.

• Support Firm Issued iPhones / iPads (via Mobile Iron MDM).

• Oversight of the new hire onboarding and termination process.

• Documentation of all systems including existing and new applications, scheduled maintenance.

• Assistance on global initiatives involving other groups such as Application Support, Facilities and

Infrastructure / Engineering teams.

• Inventory control - RMAs, service calls, new equipment requests.

• MAC’s relating to hardware & software, desk moves etc.

• Submit application packaging requests and assist with production certification.

• Support of all SCCM application deployments.

• Rack & Stack of Data Center equipment.

• Active Directory services support.

• Print Server (Management & Support).

• BCP (Setup, Configuration & Testing).

• Firewall / Proxy support.

• Conference Room / AV Support

Qualifications & Skills

• Bachelor’s Degree in Information Technology or related field.

• Microsoft Windows certificates highly desirable.

• 5+ years’ experience in a financial service IT environment.

• Proven ability to offer high level desktop support in an enterprise environment.

• Comprehensive understanding of network architecture and client/server technology.

• Excellent communication, personality and presentation skills.

• Strong problem-solving skills required.

• Ambitious and willing to learn new technologies.

• In depth knowledge of Windows 10 & Office 365.

• Technologies and hardware that we support extensively include: Windows 10, MAC OS, IPC

turrets, Cisco VOIP phones, HP desktops, Lenovo Laptops, VDI, iPhones / iPads, Printers / MFP’s.

• Scripting Knowledge (a plus but not a requirement)

• Must have excellent decision-making and organizational skills, detail oriented, and the ability to

work independently on assigned tasks.

• Willing to work off hours and weekends as needed.