Bilingual Disaster Relief Agent (Spanish/English)

Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.

About the Position

We transform customer service into customer care by providing a flexible work-at-home culture that attracts people with a passion for caring. If you are selected for this role, you would be accepting incoming calls from those that may be in distress from being affected by a natural disaster such as a hurricane, a flood, a tornado and so on. Most callers are in need of some type of immediate assistance so it would be your role to accept the call and exercise your listening skills, show empathy and compassion no matter what the situation may be and get them the help they are requesting and/or need by dispatching.

MUST BE BILINGUAL SPEAKING FLUENTLY IN ENGLISH AND SPANISH (we test this skill with a Spanish speaking test)

Must be able to pass a criminal background check

Ability to communicate professionally

Proper articulation, attention to detail and assertiveness required

Excellent verbal communication skills including grammar and voice quality, tone and pitch

Ability to remain poised under pressure

Documentation, data entry, organization and problem-solving skills are imperative

Ability to handle detailed work with a high degree of accuracy and speed

Legally able to work in the United States

Excellent written communication skills a must

Training (please convert all times to reflect in your time zone)

*All dates and times are tentative and are subject to change*

Orientation- Wednesday May 3, 2023 at (noon) 12 pm EST followed by self pace training (45 minute session)

(your self paced training must be complete by Friday May 5th to be advanced to the virtual training course)

Virtual instructor led training- Friday May 5, 2023 at 2:00 pm EST-4:30 pm EST (2.5 hour session)

All training is paid (orientation, self paced training and live training is all paid)

Pay Rate

$15.50 per hour (bilingual agent)

This is an employee position (W2)

Biweekly pay via direct deposit

Shifts

Pick your own hours for a minimum of 20 up to 40 hours per week scheduled in 1-hour increments

The call center is open 24/7, however our need is between 7am est and 11pm est and weekends (any overnight hours are covered and only available occasionally)

Must work at least 10 hours on the weekends (10 of your 20 weekly required hours must be on the weekend)

Benefits

Paid time off (PTO)

Technical Requirements

Laptop or Desktop Computer running Windows 10 or higher (no Windows 7 or 8.1). WE DO NOT SUPPORT MACs, Chromebooks or Tablet/iPads

DSL or Cable internet (Wireless and Satellite are not compatible with our software)

Current antivirus and antispyware

Installed operational firewall

High-speed internet connected to a US based ISP

USB headset with microphone with mute button (NO WIRELEES)

Google Chrome or Internet Explorer browser

• If you are selected, your offer is contingent upon successfully completing and passing a background check.

Currently, Apple computers (Mac laptop or desktop) and Chromebooks are not compatible with any of our client’s software.

• There are NEVER any fees associated with applying or working for Direct Interactions.

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME