Automotive Service Manager - Dewey Dodge

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Dewey Dodge , a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

• Great culture and real career growth
• Competitive compensation package
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Opportunity to work with one of the largest family owned group of dealerships
• Employee discounts on Vehicle Purchase, Parts, Service and More!
• Year-end bonus program for all employees (Garff Giveback)

Here’s what you’ll be doing:

• Keep abreast of new equipment and tools available and recommend purchases
• Ensure that the work areas and customer waiting area are kept clean and inviting
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances
• Forecast, meet goals, and objectives for the department
• Prepare and administer an annual operating budget for the service department
• Maintain reporting systems required by general management and the manufacturer
• Handle escalated situations and follow-up, as needed
• Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, order trends and metrics, warranty reports, telephone surveys, and monthly forecasts
• Handle staff's time-off requests, payroll corrections, and other managerial tasks
• Hire, train, motivate, counsel, support and monitor the needs and performance of all service department staff (approx. XX direct reports)
• Serve as liaison with BRAND factory representatives
• Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Quality-check completed jobs as needed

Here’s what you’ll need:

• Team oriented, hand-on, and inclusive leadership style
• Advanced knowledge of automobiles and repair work
• Proven track record in building and developing a high performing service department
• Must be able to provide references upon request
• Advanced computer and technical skills; having previously used Ignite/Dealer Track/Arkona
• Strong problem-solving and communication skills (written and verbal)
• 5-10 years in a Service Management/Leadership role
• A valid in-state driver's license and a good driving record, per company standards
• High School diploma or equivalent, college degree preferred

We are an Equal Opportunity Employer

(( We Hear You ))