Service Writer Jobs

Toyota of Scranton – one of the largest automobile dealerships in the Commonwealth of Pennsylvania – is hiring! In business for 10 years, our seven time Toyota Presidents Award winning dealership, continues to grow while holding true to our values of professionalism, community focus, and integrity.

We are looking for dedicated individuals to join our team. If you are career-focused and ready to join an organization that values its customers and employees, we want to talk to you!

We offer:

• Market leading compensation
• Disability Insurance
• Wellness programs
• 401K
• Health Insurance
• Dental Insurance
• Life Insurance

Responsibilities:

• Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Establishes customer's preferred method of payment. Obtains credit approval, if necessary.
• Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Discuss upcoming Factory Surveys, and schedules the next service appointment
• Explains completed work and all charges to customers.
• Maintains a professional appearance, and work environment.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Schedules service appointments.
• Achieves individual and team CSI scores above minimum “GREEN” standards in all categories.
• Maintains 100% utilization of required Multi Point Inspection (Walk Around) process.
• Maintains high customer satisfaction standards.
• Manages repair order documentation to ensure full compliance with TMS, CAT and TSS policies and procedures.
• Creates clear, concise, and accurate repair orders regarding customer vehicle problems
• Performs walk around with customer noting any damage, and advises on any needed maintenance.
• Achieves and maintain individual and team effective labor rate (ELR) above 80% of posted retail rat
• Ensure that vehicles are parked in assigned areas, the vehicle is locked, and the keys are marked and put away correctly.
• Provides a complete and accurate written cost estimate for labor and parts.
• Obtains customer's signature on repair order; provides customer with a copy.
• Attends pertinent and mandatory company wide trainings.
• Ensures service history is reviewed with the customer to safeguard against incorrect information
• Handles telephone inquiries regarding appointments and work in process.
• Other Duties as assigned

High School diploma or equivalent