Automotive Service Manager Jobs

If you are looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employee’s success and growth.

Position Summary:

The Service Manager runs an efficient and profitable service department through productive staffing,

customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Ensures the daily inventory of technicians’ time is consistently sold to service customers.

Essential Duties:

• Attends Managers meetings.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Forecasts goals and objectives for the department and strives to meet them.
• Monitors and controls the performance of the department using appropriate reports, tracking, systems, and surveys.
• Maintains reporting systems required by general management and the factory.
• Prepares and administers an annual operating budget for the service department.

• Develops and implements a marketing plan which promotes new and repeat business.
• Understands and keeps abreast of and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Strives for harmony and teamwork within the department and with all other departments.

• Accounts for all service documents; ensures that none are missing, and all are processed correctly.
• Monitors technician’s daily productivity reports and corresponding payroll records.
• Ensures that the work areas and customer waiting area are kept clean.
• Informs repair technicians of time allowances on each repair order.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, and hours relative to expectations.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Understands and ensures compliance with manufacturer’s warranty requirements.
• Holds weekly department meetings.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.

• Ensures customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.

• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Handles customer complaints immediately and according to dealership guidelines.
• Communicate directly with service advisors regarding the status of the service work.
• Comply with company safety policies and procedures.
• Prepares pricing guides and maintenance menus for frequent labor operations.

Additional Responsibilities:

• Arrive to work on time and work required shift.
• Strong problem-solving abilities.
• Excellent presentation and communication skills.
• Maintain professional appearance in accordance with the employee handbook.
• Interact effectively with coworkers.
• Maintain an organized, safe, and clean shop area.

Qualifications:

• Bachelor’s degree from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
• Positive, friendly attitude along with a customer service mentality.
• Ability to collaborate effectively and to operate electronic diagnostic equipment.
• A-level qualifications, including Diagnostic, Electrical and Engine Repair.
• Demonstrate ambitious, hardworking presence in a team environment.
• Additional certifications such as ASE Certification may be required.
• Broad knowledge of new vehicle technologies.
• Basic computer skills.
• Ability to learn new technology, repair, and service procedures and specifications.
• Demonstrated knowledge in automotive service department operations.

Physical Requirements:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Must have good close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to work in all weather conditions.
• Must be able to climb ladders.
• Must be available to work as needed.
• Must be able to stand and walk up to eight hours per day.
• Must be able to climb, stoop, kneel, crouch or crawl.
• Must be able to lift and carry up to 100 pounds at a time.
• Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.

Pre-Employment Screening:

Motor vehicle records, drug screening, and background checks are required.

What We Offer:

• Paid time off
• Medical, Dental, and Vision Insurance
• Closed on Sundays
• Short-term and long-term disability
• 401K

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will”, which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.