Fraud Prevention Analyst Jobs

Job Overview:

The Fraud prevention analyst reviews and investigates basic Credit card orders to detect fraudulent transactions. The Analyst researches fraud trends and fraudulent activity to investigate high-risk orders or unauthorized credit card usages. Additionally, the Analyst cancels any fraudulent transactions and serves as a point of contact between customers, credit card companies, and/or shipping carriers where necessary.

Essential Responsibilities:

· Analyzes incoming high risk orders to determine proper actions with the transaction

o Executes pre-defined procedures for identifying fraudulent activity

o Indentifies specific traits and common behaviors associated with fraudulent charges

· Release legitimate orders timely, with minimum involvement of the customer

· Recommends departmental process changes to adapt to new and evolving behaviors associated with fraudulent charges

Additional Responsibilities:

· As assigned by Manager

Specific Knowledge, Skills and Abilities:

· Familiar with credit card fraud prevention concepts, practices, and procedures.

· Strong verbal and written communication skills

· Previous Call Center or Customer Service experience.

· Knowledge of basic computer operations.

· Demonstrated problem-solving ability.

Preferred Education, Experience and Licenses:

Level 1:

· No experience necessary

Level 2:

· Minimum 1-3 years experience in related fraud field

Level 3:

· Minimum 3 years experience in related fraud field

Physical Environment/Occupational Risks:

· N/A

B&H is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity