Associate, Events & Operations Jobs

DEPARTMENT OVERVIEW:

The Boston Red Sox Florida Operations Team is dedicated to providing a world class environment while serving Baseball Player Development and the community of Southwest Florida. Our year-round focus of baseball, business development, and philanthropic engagement guide our commitment to winning another World Championship while creating life-long memories for our fans.

POSITION OVERVIEW:

This position will be responsible for Spring Training operations, jetBlue Park events, Boston Red Sox Fantasy Camp and Spring Training In-Game Fan Services experiences. This role will primarily focus on the development and growth of the Fantasy Camp experience by ensuring a high level of customer service when interacting with attendees and a high level of professionalism. This position will also be accountable for assisting in event sales and revenue goals at jetBlue Park.

Timeline: October/November 2023 through April 2024

RESPONSIBILITIES:

• Help develop and grow the jetBlue Park events business and revenue generation.
• Help develop and grow the Fantasy Camp experience and revenue generation.
• Assist in executing Spring Training pre-game experiences including the National Anthem, First Pitches, Dignitaries, etc.
• Reviews all Fantasy Camp account information to make sure it is up to date, accurate and complete. Makes changes to or obtains additional information when needed.
• Preventive maintenance tasks.
• Encourages Fantasy Camp attendees to upgrade their plans and/or add seats to their accounts when purchase patterns indicate a potential benefit to the customer.
• Conduct visits with Fantasy Camp attendees during events.
• Assist in executing Fan Services objectives and operations.
• Assists in the coordination and execution of operational needs for Fantasy Camp including all camp events, financials, and customer service.
• Coordinates and executes operational needs for all jetBlue Park events and Spring Training games/practices.
• Renews and services all Fantasy Camp accounts. Establishes and maintains strong customer service relationships with attendees on a year-round basis.
• Handles all questions, requests, problems and concerns from Fantasy Camp inquiries and sales.

CHARACTERISTICS/QUALIFICATIONS:

• Ability to work flexible hours including nights, weekends and holidays.
• A minimum of two (2) years of work experience in sports/event settings and in sales of those events.
• Strong customer service, communication, time management and organizational skills.
• Ability to work collaboratively as a member of a team.
• Proficiency in Microsoft Office, particularly Outlook, Word, Power Point and Excel required.
• Proven ability to meet deadlines and quotas.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.