Associate Account Manager Jobs

The Role

As an Associate Account Manager, you will have a key role to play in our long-term success.

You will be responsible for the health of our customers, getting right into our subscribers’ world to understand how GoCanvas can transform their business and help them perform even better.

You will receive training to ensure you are familiar with our culture, mobile app platform, and powerful product features. Finally, in this role, you’ll gain tremendous experience seeing how a rapidly growing technology company is built from a team of proven entrepreneurs.

An ideal candidate will have worked for 1-3 years in a sales-related capacity, preferably in a SaaS-based technology company & managed a book of business before. A college degree is preferred, along with a professional demeanor, the ability to work well under pressure, and an empathetic view of customers. We’re looking for an “A” player who are passionate about building the company and their career.

Your Key Initiatives

• Continually analyze the customer journey and business health after the close of the initial sale, to identify how key success metrics and customer satisfaction can be materially improved
• Meet (and exceed) monthly and quarterly targets, focused on growing recurring revenue, reducing contraction/churn, and ensuring renewals
• Collaborate with the Sales teams to ensure the handoff of customer accounts is seamless and onboarding meets the high standards we set for ourselves
• Directly manage a book of smaller, fast-growing accounts to increase their business health; which means maximizing the expansion and renewals rates.
• Undertake business reviews (telephone or web conference), getting to the customer “why” to expand GoCanvas adoption, generate referrals and amplify usage across the client organization

What You Bring:

• Results-oriented, with a proven record of using reporting metrics/KPIs to track progress against goals. It is a given that you'll be professional, hard-working and ethical
• Experienced Salesforce.com user with proficient computer skills in Excel. Good communicator, able to clearly convey a persuasive rationale
• Customer champion, leading the charge to delight our clients and constantly impress them with the way we serve and support them
• Ability to pursue a structured, analytical and process-oriented approach, combined with a high degree of enthusiasm and drive to meet challenges and targets alike
• Excellent at cross-functional collaboration and consultation, developing good working relationships with other teams, and able to balance multiple projects concurrently

What Your Success Looks Like:

• Increased referral rates
• Achievement of the monthly, quarterly goals/quota
• Best-in-class expansion, contraction and churn metrics
• Active corporate citizen, embodying the values of the company

What GoCanvas Brings:

We believe hiring the right people is THE most important thing we do. We take our values seriously and look for these traits in everyone we hire: Empathy, Innovation, Authenticity, Impactful, Team Player and Cheeky/Fun Loving. We believe in giving people the freedom to work, but staying inspired by their important metrics, to think and act like owners of our business. We provide an environment that allows for innovation and creativity and a chance for individuals passionate about their role to have fun at work.You can learn more about recent activities on our and our cultural values on our.

While we believe culture trumps perks, we are also proud to provide a comprehensive benefits package designed to meet our team members’ needs and truly invest in you with:

• 401k plan with employer match
• Unlimited Vacation Policy (also known as unlimited PTO)
• Voluntary Life Insurance
• Medical Insurance (where the Employee Only level of coverage is free!)
• Parental Leave
• Short and Long-Term Disability
• Dental and Vision Insurance with employer contribution
• 13 Company-Paid Holidays (which include GoCanvas's Birthday, and Juneteenth to name a few)
• Pet Insurance
• Basic Term Life Insurance and Personal Accident Insurance
• Health Savings or Flexible Spending Account depending upon your medical plan selection

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. This role is a opportunit

So, What’s GoCanvas?

GoCanvas changes the way people work by helping businesses unlock critical operational and customer insights to achieve speed, efficiency, and growth. The fastest-growing construction, field services, and logistics companies trust us to prepare them for every possibility and maximize their growth. With GoCanvas, organizations save money, keep their teams connected, and get real-time business insights that power their growth.

Our recent achievements as an organization include The 2020 Golden Bridge Award for Company Rethinking of the Year, and being named by Deloitte as one of the “Fast 500 Technology Companies” in 2017, 2018, and 2019 for tremendous company growth, Gold for “Fastest Growing Company” and Silver for the “Best Places to Work”, and last but definitely not least as one of the Best Places to Work in 2019 by Inc Magazine, The Washingtonian, and The Washington Business Journal!

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