Assistant Regional Practice Manager

VIPcare: Part of the Better Health Group Team

THE OPPORTUNITY

The Assistant Regional Practice Manager will possess a high level of understanding of how to lead physicians and care teams in a value-based healthcare delivery environment as well as traditional Medicare and commercial payor environments. The Assistant Regional Practice Manager will partner with the Regional Manager and 2 to 3 VIPcare clinics/teams in the Apopka, FL area along with the broader Physician Partners team to deliver on our purpose. This key team leader collaborates with leadership and other departments to problem-solve barriers to delivering patient care. The Assistant Regional Practice Manager is a developmental role that will work closely with the Regional Manager to implement our core healthcare delivery strategies, as well as managing daily clinic operations. The role operates in a fast-paced and engaging environment. An Assistant Regional Practice Manager is expected to grow into a Regional Practice Manager role.

Key Responsibilities

• Develop and maintain a successful platform - people, process, and technology - to deliver on our culture and purpose
• Develop and expand leadership knowledge and tactics
• Onboard new team members with orientation to VIPcare culture and monitor training program as necessary
• Serve as a conduit for Employee Relations issues with clinic team and Team Resources
• Meet regularly with clinic leadership and Regional Manager (Providers, Office Manager and/or Team Lead) to give up to date reporting of metrics and solve challenges
• Leadership:
• Monitor office staffing levels and collaborate with clinics and other Managers to facilitate float coverage as necessary
• Recognize opportunities and work collaboratively to implement solutions for clinic operations
• Results:
• Vision:
• Team Building:
• Provide assistance with Physician Recruitment to regional clinics
• Collaborate effectively with other operational team leaders and physicians
• In conjunction with Regional Manager, work with Team Resources to recruit and interview candidates
• Develop, train, and motivate a best-in-class care team
• Extraordinary customer service to all team members and other departments to include regularly scheduled meetings
• Steer clinic growth in conjunction with Marketing Team for AEP and all year-long tactics
• Lead and guide Office Managers and/or Team Leads in roles and responsibilities within the clinic
• Counsel and coach Office Managers and Team Leads on leadership tactics
• Whiteboard Program Management and oversight in conjunction with Office Manager or Team Lead
• Serve as liaison and oversight for clinic improvements and problem-solving related to IT, Facilities, VIP Helpline, Network Operations, and other internal departments
• Reinforce the tone for a culture of 5 Star Service
• Leadership and accountability of Care Coordination efforts in conjunction with Health Services to work proactive outreach call lists
• Provide operational oversight and support to providers (physicians and mid-levels)
• Know our business, our industry, and our care model and meaningfully contribute to shaping the future of health care
• Participate in VIPcare Leadership meetings with timely updates to Minutes
• Direct management of Office Managers in Region and Teams without Office Managers
• Collaboration:
• Coordinate resources and departments to set goals and effectively work through Quality and STARS Program for each office
• Collaborate with Health Services to ensure compliance and clinical proficiencies among clinic team members
• Guide, coach, and drive the team to meet and exceed our goals

Requirements

• Direct management of teams and communication with physicians
• Highly organized and detail-oriented
• Superb written and verbal communication skills
• Proficiency with G-Suite Software
• Ability to work independently and as part of a team
• 5+ Years of Healthcare or Clinic Management experience
• Experience building clinic teams

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