Genetic Counseling Assistant - Arnold Palmer Hospital - Genetics Specialty Practice

The Genetic Counseling Assistant is responsible for supporting the genetic counselors and other clinicians with administrative functions as well as taking on a patient facing role by answering phone calls, discussing test results, fielding questions, and collecting information
related to health and family history. The Genetic Counseling Assistant is an integral part of the OH Genetics team and will be involved with our outpatient genetics clinic, multidisciplinary specialty clinics, and inpatient consults.

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Triage phone calls from patients and other health care providers for the clinical team
Review incoming genetic test reports and upload them to the medical record
Work with laboratories to troubleshoot genetic testing orders and patient sample collection
Discuss test results with patients and families and answer questions about genetic testing as appropriate
Assist with placing genetic testing orders for patients and coordinating follow-up genetic testing for family members
Collect medical and family history from patients when needed
Provide patients and families updates about insurance authorizations, decisions, and status of testing
Request, review, and send medical records
Compose and prepare correspondence to be sent to patients and healthcare providers
Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintain compliance with all Orlando Health policies and procedures.

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Review medical literature about genetic indications and conditions
Support the genetic counselors and clinicians in their daily roles by performing other duties as assigned

High School Diploma.
Must have completed a college-level Biology course or an equivalent combination of education or Medical Assistant/Nursing licensure.

None. (Medical Assistant/Nursing licensure, if applicable)

None.