Veterinary Practice Manager Jobs

Description

At NewDay Veterinary Care, we believe in delivering high quality medicine along with an exceptional client experience in a compassionate environment. With our innovative, comprehensive pet care experience, patients can experience veterinary care in a less stressful environment. A place where routine exams, diagnostics, vaccinations, and wellness programs are only a splash away from the pool and their best friends.

Located at Pet Paradise, NewDay Veterinary Care provides the highest level of care for our patients, while recognizing the importance of work-life balance and a team-oriented approach to medicine. With over 25 hospitals and growing, NewDay Veterinary Care aims to create a positive culture of engagement, community, partnership, and social relationships to maintain an environment fostering both personal and professional development.

As Veterinary Practice Manager, you will:

• Manage daily operations of wellness clinic to deliver consistent performance in wellness plan growth, market penetration and client and associate retention. Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.
• Provide leadership to other area wellness clinics as needed throughout the market as they become operational.
• Direct, lead and mentor the paraprofessional staff to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.
• Be considered an active team member- helping with day-to-day operations as well as administrative tasks.
• Act as communications liaison, including holding routine wellness clinic team meetings, sharing business information and messaging to all wellness associates, ensuring they remain informed, engaged and have opportunities to provide feedback.
• Follow all Pet Paradise protocols and practices and be responsible for ensuring associates achieve practice priorities while building our culture and brand.
• Use proven methods to promote wellness clinic and Pet Paradise growth.
• Responsible for cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable wellness audit scores.
• Effectively create and maintain paraprofessional schedules and work with Chief of Staff to schedule associates to meet client needs according to Pet Paradise guidelines, while proactively planning time off and CE scheduling.
• Oversee and train associates on professional, efficient, and exceptional client service (lead by example), to include client education about wellness plans, preventive care, pet health needs, wellness services, marketing campaigns, and other related information; effectively resolve client issues.
• Develop annual planning, budgeting and wellness productivity levels for the wellness clinic in partnership with the Chief of Staff, field leadership and corporate.
• Provide inspirational leadership to the team by creating a positive professional relationship with the Chief of Staff, Pet Paradise associates, veterinary partners, clients, field leadership and corporate.
• Manage and drive consistent revenue growth and profitability improvements in the wellness clinic. Monitor all financial and operational metrics ensuring deviations from plan are addressed timely and appropriately.
• Ensure compliance with all practice policies and procedures and with all local, state and federal laws.

Experience, Education and Training:

• Pet Paradise experience and/or previous experience as a Practice Manager in veterinary medicine preferred.
• Veterinary technician certification, licensure, and experience preferred.
• Bachelor's degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.)
• Availability to work flexible schedules based on business needs, to include weekends and some holidays.
• Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification preferred

Perks & Benefits:

• Medical, Dental and Vision insurance (full-time status)
• Scholarships for Veterinary Technician certifications
• Fitness reimbursement
• On-demand pay with DailyPay
• Paid Time Off (PTO)
• Supplemental coverage options
• Bring your pet to work with complimentary pet day camp
• Employee Assistance Program (EAP)
• 30 days of complimentary pet boarding (non-holiday)
• Dog/Cat adoption assistance
• Discounted veterinary care and wellness plans for your pet
• Flexible Spending Account (FSA) and Health Savings Account (HSA) plans (full-time status)
• 401(k) retirement plan with Company Match

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin