Assistant, Medical Ii Jobs

Overview

Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive patient experience by managing expectations while demonstrating compassion and respect. The M.A. II will assist in the provision of direct patient care by performing routine patient care procedures and technical/clerical support services in the clinical setting. He/She will perform this role by building relationships with patients, listening to them and gaining their trust. He/She will also demonstrate compassion and respect and will be proactive in managing patient’s expectations. In addition, the M.A. II will document all specialties in the Electronic Health Record (EHR) and assist with more administrative responsibilities that include providing feedback on Back Office processes to the Nursing Supervisor/Manager. Will also assist in achieving department goals and objectives by providing support and guidance to the M.A. team as a mentor and trainer. If working at the Patient Service Center, will provide other duties over the telephone.

Responsibilities

• Effectively manage assigned patient flow and other team’s patient flow.
• Schedule follow-up appointments and "no-shows".
• Responsible for assisting in the training and development of new and/or existing M.A. I staff as needed.
• Responsible for providing feedback regarding back office procedures to the M.A. III staff and/or Nursing Supervisor/Manager.
• Maintain patient care areas clean and stocked. Includes assisting with supply/med/vaccine inventory/logs.
• Coordinates patient care by interfacing with Patient Centered Medical Home and other team members.
• Perform patient intake (i.e. vitals, chief complaints).
• Perform all requested orders (i.e. vaccines, medication administration, labs, CLIA Waive Test, Hearing, Vision, etc.) in order to prepare for provider visit.
• Performs other related duties as assigned.
• Document intake into EHR (for all specialties).
• Function as a patient advocate by ensuring patient concerns are resolved and/or addressed in a timely manner.

Position May Include Patient Service Center (PSC) Responsibilities

• Perform all requested orders (i.e printing and mailing of after visit summary, printing labs, routing messages to the right pools, scheduling of appointment etc.)
• Perform patient intake over the phone.

Qualifications

• Medical Assistant certificate along with a high school diploma or equivalent required.
• A minimum of 2 years of experience as a back office Medical Assistant required; 3 years preferred. Prior experience as a "lead" strongly preferred.
• CPR/First Aid certificate required.
• Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.