Medical Assistant - Walnut Creek

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

As a Concentra Medical Support Specialist, you will perform routine medical and testing procedures under direct supervision of the treating clinician. Also, ensure that every patient is treated the Concentra Way: with quality clinical care and by providing an excellent patient experience from welcoming, respectful and skillful colleagues.

Responsibilities

THE DETAILS

• Applies bandages, dressings and splints as ordered by the treating clinician.
• Performs rapid screening tests (influenza, strep, mono, glucose, etc.)
• Performs DOT and Non-DOT drug and alcohol testing.
• Maintains and operates all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
• Performs ancillary testing and tasks (including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing) as ordered by treating clinicians.
• Dispenses medications and appliances as ordered by the treating clinician and in accordance with state regulations.
• Cross trained to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, etc.
• Triages and dispositions all patients
• Answers telephone as needed
• Maintains supplies, cleans rooms and equipment, and stocks exam rooms.
• Assists in maintaining a neat, clean and orderly appearance throughout the facility
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensures accuracy in documentation.
• Attends center staff meetings as required
• Notifies supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
• Prepares patients for physical examinations, including taking vital signs and performing all required testing.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Prepares for and assists clinician with surgery set up and injury care.
• Manages patient flow and volume. Keeps patients informed of expected wait times
• Assists providers during examination and treatment
• Responsible for performing routine medical procedures as ordered by treating clinician.
• Completes quality assurance activities on equipment and medical devices as well as testing processes used in the center.

Qualifications

EDUCATION/CREDENTIALS

• Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations
• High school graduate or GED equivalent

Job-related Experience

• Working knowledge of occupational medicine requirements (state specific)
• Previous medical office experience preferred

Job-related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.
• Demonstrated computer skills
• Demonstrated ability to maintain working relationship with all levels of employees.
• Demonstrated excellent customer service skills
• Demonstrated willingness to participate in initial and ongoing training as required.
• Must successfully complete orientation and training as well as demonstrate competency in all required medical tasks.
• Demonstrated effective communication and interaction with employers, patients, providers and other employees.
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Additional Data

• Center Achievement Bonuses
• Colleague Referral Bonus Program
• Paid Time Off
• Life Insurance/Disability
• Medical/Vision/Prescription/Dental Plans
• 401(k) with Employer Match

This position is eligible to earn a base compensation rate in the state range of $22.01 to $28.61 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

Concentra is an Equal Opportunity Employer, including disability/veterans