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Spa Operations Manager Jobs
Company | OneSpaWorld |
Address | Orlando, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-26 |
Posted at | 11 months ago |
Mandara Spa
- Resolve staff issues.
- Perform opening and closing procedures, and all requisite cash handling processes.
- Ensure client satisfaction by enforcing quality control, and effectively handle and resolve customer concerns/feedback.
- Perform tasks as set forth by spa standards, including proper telephone etiquette, service excellence, oversee the cleanliness both back and front of house.
- Handle and create schedules for concierge and spa attendant departments.
- Communicate monthly, weekly, daily promotions to the concierge and technical teams to reach goals.
- Manage and motivate team to increase sales and ensure efficiency.
- Perform MOD duties daily.
- Handle payroll duties with accuracy adhering to timelines and deadlines.
- Perform inventory of retail and professional supplies as required by corporate.
- Provide premier quality service to the Steiner spa guest, generate revenue by leading the spa concierge and spa attendant teams, and to maintain a consistent flow of general spa operations.
- Demonstrate proficiency in spa operating + POS system to schedule and tender spa appointments.
- Respond to customer satisfaction survey comments daily, and resolves customer service issues as needed on site.
- Respond to facility needs to secure a seamless guest experience.
- Assist with payroll duties with accuracy, as directed by corporate adhering to timelines and deadlines.
- Provide support to the concierge team, including coaching and guiding talent to achieve success in their respective roles.
- Ability to meet US employment and eligibility requirements.
- Due to the cyclical nature of the hospitality industry, employees are required to work varying schedules to reflect the business needs of the spa, including weekends and holidays.
- At least two years of experience working with a Point of Service (Book4Time or Spa Software system) in a hospitality/retail operations role.
- Minimum two years supervisory experience in a high volume customer service focused spa environment.
- Education High School diploma required, college degree desired.
- Able to operate basic business machines (i.e. calculator, fax, printer, copier).
- Knowledge of basic accounting principles.
- Excellent listening and verbal skills, effective communicator, able to write legibly.
- Computer literate with good keyboarding skills, able to check and respond to Outlook emails.
- Motivated and curious, volunteers for new challenges without waiting to be asked. Comfortable managing your time and can be counted on to successfully reach goals.
- Abreast on all the latest trends in spa/beauty/wellness.
- Demonstrates sound decision-making ability for the best needs of the business, comes up with simple solutions to complex problems.
- Identifies opportunities and acts to build relationships and collaborate between individuals, teams, departments, units, or organizations to help achieve business goals.
- Able to build trust by interacting with others in a way that gives them confidence in one's intentions and those of the organization.
- Thinks strategically but also enjoys getting hands dirty – results driven.
- Contributes to operational achievements, and challenges the norm to improve on processes.
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