Assistant Manager Of Customer Supply Chain

ABOUT THE ROLE:

The Assistant Manager of Customer Supply Chain is responsible for increasing supply chain efficiency while meeting on-shelf availability goals and maximizing collaboration between our retailers and internal stakeholders.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

· This role is customer facing; working directly with our retailer replenishment/ inventory partners.

· Own and drive improvements against the defined KPI’s; OSA, In-stock %, OTIF, OTFR, Service Levels, Chargeback review, Sell Through %, Weeks of Supply and Forecast Accuracy.

· Be the expert in your customer supply chain, being able to brief team on any changes to customer requirements.

· Identify current and future risks to in-stock levels based on constraints. Be able to recommend opportunities to protect on shelf availability and sales.

· Collaborate with internal sales and marketing teams on promotional strategies and inventory positions to support said strategies.

· Drive revenue, improve efficiencies and meet all retailer key performance initiatives.

· Collaborate closely with internal stake holders and customer on replenishment objectives.

· Contribute to the achievement of total customer satisfaction by providing high quality and timely service to our customers.

· Work closely with the Sales, Brand, Supply and Finance teams to ensure that information related to potential service, inventory, or issues specific to the customer are escalated and resolved appropriately. Have a good understanding of these functional partners and ability to lead collaboration.

· Plan and execute new product innovation, planogram changes, code changes at our retailers. Ensure customer product set-up is complete and accurate.

· Key driver in S&OP process with understanding of customer demand and impact to financials- be the supply chain liaison for demand/ supply/ sales.

· Manage daily, weekly, monthly, and quarterly supply/ operations reporting both for customers and internal teams which shows performance and highlighting key findings (ability to have micro/macro level analysis).

· Manage the delivery of a customer focused supply plan to support overall growth strategy.

· Review, modify and track necessary customer weekly purchase orders/ fulfillment along with financial reporting.

· Use the customer databases and portals to optimize and analyze SKU data and incorporate latest sales trends and promotional impact into the forecast.

· Build and manage relationship with customer supply chain team counterparts to drive collaboration and continuous improvement.

SKILLS AND EXPERIENCE:

· 4+ years of experience in retailer inventory management, operations management and supply chain.

· Must be an advanced user of MS Office Excel.

· Strong understanding of customer/ retailer business KPIs.

· Fundamental understanding of replenishment, forecasting and planning processes.

· Experience in retailer vendor portals, reporting and planning systems.

· Strong commercial/ sales awareness, ability to keep up with change in trends and pivot when needed.

· Team player and ability to work cross functionally- leading all supply / operations for the retailers.

· A self-starter and able to problem solve with minimal supervision.

· Time management and able to multi-task various ongoing projects.

· Able to analyze historical data, identify risks and opportunities as it relates to stock/ inventory at retailers.

· Effective interpersonal skills required to interact with various levels of internal organization and partners.

· Excellent attention to detail and extreme accuracy skills.

· Strong computer and systems skills, Microsoft Office Suite (experience with SAP an advantage)