Assistant Manager Front Services And Valet - Excalibur

PRIMARY PURPOSE

It is the primary responsibility of the Assistant Manager Front Services and Valet to manage all operations for assigned department.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff
• Maintain supply inventory levels
• Promote and maintain positive service standards
• Ensure high productivity of all employees developing effective scheduling and staffing levels
• Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment
• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff
• Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management
• Perform other job-related duties as requested
• Computer knowledge and skills, including the Hotel system
• Direct and motivate all Bell and Door and Valet Parking staff

KNOWLEDGE, SKILLS, AND ABILITIES:

• Maintain a professional, neat and well-groomed appearance adhering to company standards
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Understanding policies and procedures
• Effective listening abilities with strong judgment skills
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Must have strong leadership skills and outgoing personality
• Ability to read and write proficiently to evaluate reports, correspondence and statistical information
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Able to effectively communicate in English, in both written and verbal forms
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

A GREAT CANDIDATE WILL HAVE:

• Two (2) years of hotel/casino supervisory experience
• Three (3) years of Front Services or related experience in major hotel/casino operations
• High School diploma or equivalent
• Two (2) years of related experience
• Work varied shifts, to include weekends and holidays