Agent - Valet Jobs

Position Overview:

The primary responsibility of the Agent – Valet is to properly represent The Venetian Resort to arriving and departing guests by welcoming guests, assisting with requests, writing tickets, parking and pulling vehicles.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Properly secure all guest keys and vehicles according to department policy.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Safety is an essential function of this job.
• Park and retrieve guest vehicles in a safe and efficient manner.
• Identify and explain hotel features to guests.
• Utilize a company device to manage assigned tasks and guest requests.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Performs other related duties as assigned.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Consistent and regular attendance is an essential function of this job.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• High school diploma or equivalent.
• Must be able to operate all types of acceptable vehicles including by not limited to Oversize, manual, automatic and electric vehicles.
• Must be able to work varied shifts, including nights, weekends and holidays.
• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Previous experience dealing with customers one-on-one.
• Must be able to obtain and maintain a valid Nevada Driver's License, Alcohol Awareness (TAM) card, and any other certification or license, as required by law or policy.
• Current DMV report.
• Ability to communicate clearly and effectively in English, both in spoken and written form.

Physical Requirements:

Must be able to:

• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Work in a fast-paced and busy environment.
• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.