Assistant General Manager, Client Dining

Reports to: General Manager
Duties and Responsibilities
Administrative

• Prepare and deliver performance reviews of direct reports.
• Assist the General Manager with weekly and month-end financials.
• Thoroughly document all incidents, including counseling sessions.
• Learn basic PoS troubleshooting techniques. Familiar with support call procedure when necessary
• Manage training and development of dining team at two Client Centers.
• Assist with departmental attendance, staff warnings, suspensions and terminations in conjunction with Human Resources for both Client Centers.
  • Thoroughly document all incidents, including counseling sessions.
• Interview, hire, schedule dining team & greeter team for both Client Centers.
• Work in tandem with the General Manager and Chef to support operational needs.
• Monitor and record inventory of goods.
• Maintaining appropriate staffing levels and remaining abreast of any changes which may impact staffing needs
• Assist with managing cost control, specifically following labor standards to operate efficient dining operation of both Client Centers.
  • Maintaining appropriate staffing levels and remaining abreast of any changes which may impact staffing needs
  • Monitor and record inventory of goods.

Service

• Promote teamwork within the Client Centers, creating a positive work environment.
• Demonstrate and promote JPMC's culture, always positively representing the Firm.
• Uphold all standards of the JPMC Client Dining service, appearance, and conduct. Always promoting positive public and employee relations.
• Oversee all aspects of service, including those in the dining room, private dining rooms, and pantries. Ensure the highest levels of organization are maintained at all times, without exception.
• Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
• In a leadership role, this position is to provide the highest quality service to guests at all times. Maintain integrity of service, touch tables while on floor to solicit feedback. Responsible as lead authority on floor regarding service quality.
• Effectively resolve guest complaints and issues. Escalating to General Manager when necessary.
• Actively participate in service to ensure quality standards are met to offer best in class client experience.
• Develop relationships with guest and key users. Meet the expectations and requirements of our guests, always acting with our guests in mind. Establish and maintain effective relationships with guests and ensure excellent service at all times.

Other Requirements

• Able to stand for a 12-14 hour shift
• Familiar with managing POS Systems and running reports for optimal operation success.
• Perform other job-related activities as required or assigned by Client Dining Leadership.
• Available to work late nights, holidays and long days as necessary
• Identifies ways to improve processes/procedures to enhance quality and/or outcomes
• Act with integrity
• Chooses ethical courses of action
• Ability to work independently, apply critical thinking for decision making and make sound decisions for the business.
• Protect our company, clients and customers
• Outstanding Food knowledge
• Outstanding Beverage knowledge
• Avero or similar logbook system
• May be required to lift up to 30lbs. occasionally

Qualifications

• Strong computer skills and knowledge of Microsoft Office 360
• 3+ years management experience, preferably in multi-outlet establishment
• Passion for food and the hospitality industry
• 3+ years fine dining and or luxury hotel experience
• Commitment to excellence

The job description above does not list each and every job responsibility of the Assistant General Manager. Other duties and responsibilities will be assigned as necessary.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $66,500.00 - $110,000.00 / year