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Company | EXPRESS |
Address | Niagara Falls, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-19 |
Posted at | 9 months ago |
Overview
- Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a "one team" mentality.
- Coach, teach and train Sales Associates for effective job performance.
- Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
- May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
- Maintain adherence to Company Policies and ensures the safety of associates and customers.
- Ensure sales floor coverage in order to meet customer expectations.
- Assist in overseeing all aspects of daily store operations.
- Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
- Execute action plans to optimize results.
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
- Manage the execution of the store strategy to achieve performance goals.
- Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
- Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.
- Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
- Creates a positive in-store experience through visual standards.
- Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
- Years of Experience: 1-3 of relevant job experience
- Meets defined availability criteria, including nights, weekends and non-business hours
- Proficient in use of technology (iPad, registers)
- Education: High School or Equivalent
- Demonstrates strong customer service skills
- Meets physical requirements
- Proven ability to drive sales results
- Strong communication skills
- Minimum of two years relevant experience
- Prior sales management experience
- Previous retail experience preferred
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