Airfreight Import/Export Supervisor

Job Title: Airfreight Import/Export Supervisor

Job Location: Renton, WA

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html.

We have an exciting opportunity for an Air Freight Supervisor to manage and drive performance of a team of Import and Export Agents to ensure customer and operations requirements are met or exceeded.

Key Responsibilities:

• Ensures that proper implementation of customer has been conducted and collaborates with all Products to ensure successful customer launch Interacts with Warehouse, Product, and Global Service Centers, if required
• Follows-up shipment status in the Import and Export area and during transport; identifies incidents and ensures resolution of incidents
• Supports Operations and Customer Service in the incident and exception management resolution Creates, builds and maintains excellent relationships with key suppliers, internal and external Continuously monitors supplier (internal and external) performance and develops improvement plan when required
• Ensures handling and processing of Import and Export shipments according to regulations and internal procedures
• Identifies training needs and opportunities to develop a highly skilled functional department
• Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
• Creates, builds and maintains relationships with other internal functions (e.g. Sales, OPS) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
• Organizes, splits and plans day-to-day work of Agents

Skills / Requirements:

• BA/BS preferred
• Supervisory and leadership experience preferred Extensive knowledge of Air Freight Import Customer Service and Operations Experience using Cargowise software a plus
• Occasional weekend coverage required during vacation time
• Exceptional communication and presentation skills
• 3+ years’ experience in the freight forwarding industry, Air Import and Export experience strongly preferred
• Very strong analytical and decision-making skills
• Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)

Why join DHL Global Forwarding?

• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
• It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
• And that’s why external organizations have granted us different accolades for our people practices