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Agent Experience Manager Jobs

Customer Experience Agent Jobs
By C&C Group At , Remote
Min of 1 years, working experience, within the industry or something transferable.
Min of 1 years’ experience working as part of a team.
Microsoft application experience (Word, Excel, PowerPoint)
Excellent communication skills (verbal and written)
A strong customer focus with good problem-solving skills.
Job Title: Customer Experience Agent (CX Agent)
Product Designer, Agent Experience
By Zillow At , Remote $114,000 - $182,000 a year
Design digital experiences for web and mobile apps
Work closely with product managers, engineers, and other designers
Propose, ship, and test ideas that improve Zillow customer experiences
Deliver high-quality work on time and develop skills
Strong communication and collaboration skills
3–5 years as a product designer, user experience designer, or similar role
Product Designer, Agent Experience
By Zillow At United States
Design digital experiences for web and mobile apps
Work closely with product managers, engineers, and other designers
Propose, ship, and test ideas that improve Zillow customer experiences
Deliver high-quality work on time and develop skills
Strong communication and collaboration skills
3–5 years as a product designer, user experience designer, or similar role
Customer Experience Agent Jobs
By Bill.com At , Draper, 84020, Ut $18 - $19 an hour
Help drive revenue by using your knowledge and resources to offer solutions that improve their Divvy experience
You enjoy contributing to your team's culture in a remote team environment
Some college/one or more years of work experience.
1-2 years in a customer support role, preferably at a SaaS, banking, or finance company
Respond to diverse and demanding phone or chat support inquiries while delivering excellent customer service and managing customer expectations
Communicate effectively and own the full resolution each customer’s concern
Amazon Customer Experience Agent
By Glorious At United States
Strong knowledge of and experience with the gaming industry and PC hardware/peripherals
2+ years of experience creating and updating product/support documentation for use on Amazon or other platforms
Knowledge of customer support best practices, tools, and KPIs
Review and respond to incoming Amazon Customer Support messages
Analyze the Voice of the Customer (VoC) dashboard and respond to product reviews as necessary
Escalate any issues raised from reviews or support messages to the appropriate internal team for resolution
Agent Experience Manager Jobs
By Compass At Miami Beach, FL, United States
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience with live or remote training a plus
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Agent Experience Manager Jobs
By Compass At Naples, FL, United States
2-3 years of experience in customer service, training, office management, hospitality, or operations
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Previous experience in real estate a plus
Previous experience with live or virtual training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Agent Experience Manager Jobs
By Compass At Miami, FL, United States
2-3 years of experience in customer service, training, office management, hospitality, or operations
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Previous experience in real estate a plus
Previous experience with live or virtual training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Customer Experience Agent Jobs
By Rhino At United States
Leverage internal knowledge base to quickly respond to inquiries.
Experience in a high transaction volume environment.
Experience working in Zendesk required, live chat preferred
Strong communications skills specifically on the phone and in writing.
Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.
Manager, Agent Experience Jobs
By Chime At San Francisco, CA, United States
5+ years of experience required in product operations, program management, and/or consultancy roles
Strong analytical and problem-solving skills. Ability to leverage data to inform and support critical decisions. CRM, Looker (or Tableau) experience necessary.
Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other
Demonstrated experience in overseeing projects (or programs) and creating process improvement workflows
Possess outstanding communication skills; you are able to articulate complex concepts in a clear manner
Want to work for a fast-paced, high-growth organization with occasional travel. BPO exposure/experience is a plus.
Customer Experience Agent Jobs
By AirCo Air Conditioning At Fort Worth, TX, United States

Customer Experience Agent (Call Center) NOTE: Working a consistent Saturday or Sunday, and working until 8PM may be required. Four 10 hour shift options are available. Pay Rate: $15.00-$17.00 /hr ...

Agent Experience Manager - Bellevue
By Compass At Seattle, WA, United States
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience with live or remote training a plus
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Agent Experience Coordinator Jobs
By Compass At Andover, MA, United States
1-2 years previous experience in customer service, office management, hospitality, or operations
Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings
Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
Office Manager - State Farm Agent Team Member (Sales Experience Preferred)
By State Farm Agent At Elkridge, MD, United States
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Paid time off (vacation and personal/sick days)
Remote Client Experience Agent
By Sue's Bucket List Travel At Mansfield, TX, United States
Previous experience in Customer Service or Hospitality a plus
Determine customers’ needs and preferences, such as schedules and costs
Plan and arrange tour packages, excursions, and day trips
Find fare and schedule information
Book reservations for travel, accommodations, rental cars, and special events, such as tours and excursions
Make alternative booking arrangements if changes arise

Are you looking for an exciting opportunity to help create an exceptional customer experience? We are looking for an Agent Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for managing our customer service agents, ensuring they have the tools and resources they need to provide the best customer service possible. If you have a passion for customer service and a drive to make a difference, then this is the job for you!

An Agent Experience Manager is responsible for ensuring that customer service agents have a positive and productive experience while working. They are responsible for creating and maintaining a positive work environment, providing training and development opportunities, and ensuring that agents have the tools and resources they need to do their job effectively.

What is Agent Experience Manager Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service principles and practices
• Ability to motivate and lead a team
• Problem-solving and decision-making skills
• Knowledge of customer service software and systems
• Knowledge of relevant regulations and laws

What is Agent Experience Manager Qualifications?

• Bachelor’s degree in business, human resources, or a related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems

What is Agent Experience Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of relevant regulations and laws
• Knowledge of customer service metrics and analytics

What is Agent Experience Manager Experience?

• Previous experience in customer service or a related field
• Previous experience in managing customer service teams
• Previous experience in developing customer service training programs
Respons