Administrator I, Systems Jobs

POSITION SUMMARY:

Maintain, monitor, and enhance production and non-production computing platforms to ensure constant availability, adequate capacity, good response time, and system performance and recoverability in a cost-effective manner for a defined functional area.

JOB RESPONSIBILITIES:

• Responsible for administration, support, upgrades, and enhancements for the ITSM Platform, including diagnostic tests and duplicate entry cleansing.
• Actively manage hardware and software configurations
• Support and communicate with users to fulfill request and resolve issues
• Research and analyze data in support of proactively identifying improvements to, or new requirements for business processes and operational procedures
• Develop and maintain multiple project plans related to upgrades and accurately reports the status of all major assignments, adhering to all project management standards.
• Actively develop and maintain Standard Operating Procedures
• Prepare all necessary authorization documentation, planning and coordination for system outages and system modifications
• Assist with installation, configuration, and secure hardware/software according to established standards for optimized integration.
• Monitor and troubleshoot all of the assigned hardware and software
• Work with vendors on product enhancements
• Actively participate in system administration, training on ITSM products and maintaining databases, problem management activities including analysis of problem trends, documenting quality and availability improvement recommendations and prompt resolution of problems
• Specialization in ITSM Systems and Products including, managing approved changes to forms, tables, reports, and workflows.
• Build, test, and apply enhancements and upgrades within test and production environments
• Generate performance reports and KPIs as well as analyzes reports
• Additional duties as assigned
• Develop and maintain system backups and replication jobs that enable system recovery; recover all assigned systems and participate in disaster recovery tests

SUPERVISORY RESPONSIBILITIES:

• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• This job has no supervisory responsibilities.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Experience with API Integrations a plus
• Solid understanding and application of mathematical concepts
• QualificationsBachelor’s Degree in Computer Science or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
• Excellent project management skills and leadership skills
• Ability to work with and influence peers and senior management
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Self-motivated with critical attention to detail, deadlines and reporting
• High degree of proficiency MS Office Suite, specifically Excel
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Experience with ITSM Platforms preferred.
• Ability to create, breakdown and improve complicated workflows
• Ability to train users and host department training on systems, applications, and dashboards.
• Demonstrated ability to administer and troubleshoot applications / systems
• 2+ years progressive IT experience with expertise in performing upgrades and ensuring successful integration