Desktop Administrator Jobs

DESKTOP ADMINISTRATOR

Position Summary

As Desktop Administrator, will provide Help Desk support services to NAVSEA users and assist in maintaining Win XP and Win 7 desktop functionality. Work is located at Naval Surface Warfare Center Philadelphia Division (Philadelphia, PA).

Essential Functions And Responsibilities

• Customer support on contract line (CLIN) options, submitting Move/Add/Changes, ordering policies, and general NMCI policies.
• Test and evaluate newly integrated software and modifications to current system and application software.
• Perform data entry into Navy standard and local unique systems.
• Provide guidance to the Division’s scientific and engineering community which utilize the provided networking, security, and other system services.
• Track usage and problem history through Help Desk software.
• Monitor Division-wide systems on a daily basis to find and correct problems with disk usage, hardware, and software.
• Provide first-level usage support for locally developed applications deployed within NSWCCD.
• Troubleshoot user problems to determine whether they are hardware, software, procedural, or communication related and routing the problem to the correct support party for resolution.
• Gather metrics for status reporting.
• Maintain NSWCCD user information to ensure NMCI orders reflect current user data such as name, organizational code, physical location and gathering data where required.
• Design, plan, implement, and use database management software to add, delete, and update user information.
• Install devices on the network including activating the network port, configuring the device on the network, installing standard software configurations, and updating databases with device information
• Coordinate NMCI service delivery.
• Track problem reporting and resolution.

Required Education, Skills, And Experience

• Must be a US citizen with a Security Clearance
• A minimum of 2 years’ experience required
• IAT Level II Certification - Microsoft desktop and CompTia Sec + to include: CCNA-Security, CySA+ **, GICSP, GSEC, Security+ CE, CND, SSCP

Physical Demands And Expectations

• Ability to use phone and computer systems, copier, fax and other office equipment
• Ability to speak, read, hear and write, with or without assistance
• Regular physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 30 pounds), and standing; occasional prolonged sitting

This position description represents a summary of the major components and requirements of the outlined job. Other duties and responsibilities may be assigned or required as business needs dictate. Questions regarding this description should immediately be addressed to the department manager or to Human Resources.

LIFE CYCLE ENGINEERING

Life Cycle Engineering (LCE) is a privately held, employee-owned company with an emphasis on "doing the right thing the right way”, which applies to the way we treat our customers and employees. We are proud to have been recognized as a "Best Place to Work” for 14 years running! Learn more below and at www.lce.com.

Mission

Our mission is to enable people and organizations to achieve their full potential.

As a professional services organization, our mission is focused on our clients' people and organizations. It is our company's cornerstone belief that we will not lead the industry in assisting our clients unless we excel at helping our own people and teams reach their full potential.

Culture

Our corporate culture encourages personal and professional growth because LCE's success depends on the talent, innovation, professionalism, and commitment of its employees. LCE is a strengths-based organization focused on turning individual talents into strengths and then turning individual strengths into organizational performance that supports our clients' success.

Benefits

• Employer-sponsored events, social collaboration, and open communication
• Paid Vacation, Holiday, Sick Leave
• Flexible Schedules and Relaxed Dress Code
• Dynamic employee innovation/entrepreneurship program which includes education, empowerment, and monetary rewards
• Health Savings Account and Flexible Savings Account options
• Affordable Medical/Dental/Vision Plans for employees and their families
• Bonus Program for outstanding contributions, Employee Referral Program, numerous Recognition Opportunities, and more…
• Continuing Education and Professional Development programs at all levels
• Free access to an extensive online training library, including certification prep
• Free Employee Life and Disability Insurance, with supplemental coverage options available
• Company matched 401(k) & company-funded Employee Stock Ownership Program (ESOP)

*Benefits may vary by business unit and location. http://www.lce.com/Employee_Benefits_358.html

Life Cycle Engineering (LCE) shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that LCE take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, because of or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation, and any other status protected by applicable state law. In addition, LCE will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. LCE shall also abide by the requirements of 29 CFR Part 471, Appendix A.