Administrative Assistant I Jobs

Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter , Facebook , LinkedIn , or Our Blog .
About This Opportunity
InComm is a global leader in financial technology innovation. Our Financial Services team is located in Columbus, GA and is focused on activities that range from fraud analysis, to consumer disputes and charge-backs. We have experienced tremendous growth and are planning to grow our Columbus team significantly. The Administrative Assistant I will be a part of a dynamic team of coordinators who oversee and manager the dispute life-cycle end to end.
As the Administrative Assistant I, you will have the opportunity to work within various departments to learn and support the operational processes within InComm.
InComm offers competitive salary and benefits, training opportunities, career path and growth opportunity, strong team and company culture, and an exciting, dynamic work environment.
Responsibilities

• Review requests from the dispute and fraud departments, and for requests received through USPS directly from the cardholders.
• Adheres to timeframes that allow us to remain in compliance.
• Responsible for prepping all of the dispute reports for a product to upload to our database.
• This position is in control of all of the inboxes for the GPR team, responds to cardholders when necessary and alerts analyst to items that require their attention.
• Escalations are also handled by the administrative team. Complaints are highly time-sensitive, require knowledge of all products and platforms, strong analytical skills and effective verbal and written communication skills to be able to provide clarity to issues to various agencies.
• Analyze and respond to inquiries received from cardholders via USPS. This requires knowledge of all products and platforms, analytical skills, and the ability to clearly communicate information on trends to management

Qualifications

• Strong data entry skills
• PC skills to include Word, Excel and PowerPoint
• Dependable, good work ethics, attention to detail
• Excellent oral and written communication skills

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier I