Admin Assistant - Customer Service

Access Systems is seeking an enthusiastic professional seeking an exciting career opportunity within a rapidly growing Waukee-based technology company, one of Iowa's Top Workplaces! This unique opportunity has a diverse range of customer service-related duties via outbound phone and email support. It will soon be in our state-of-the-art campus in Waukee!
Responsibilities

• Provide customer support by email or phone to repair basic program issues.
• Follow up on and maintain detailed service call notes.
• Active in all aspects of customer service & providing timely resolution to issues.
• All training is provided for this position. Basic computer knowledge only required.
• Help drive the Access Systems culture through high values and customer service standards.

Qualifications

• Ability to communicate clearly in both verbal and written communication.
• 1-2 years of customer service experience.
• Ability to "think on feet" when dealing with customers.
• Computer skills, Microsoft Office, and typing speed of at least 50 WPM
• Pleasant telephone manners and proper phone etiquette.

Benefits

• Company Events Team Events, Holiday Banquets, and Incentive Trips
• Full Benefits Package, including Medical, Dental, and Vision Insurance
• Matching 401(k) Retirement Savings Plan
• Continuous Training Opportunities
• Career Advancement
• New state-of-the-art headquarter building to be completed in 2023 with an onsite gym, employee lounge, etc.

Access Systems is an Equal Opportunity Employer.
Job Type: Full-time
Job Location: Onsite - Waukee Office