Customer Service/Administrative Assistant

Great Opportunity! We have a 35-year history of excellent customer service and maintain a great reputation with our customers. We're a consistent and quality focused manufacturer of custom fabrication services and fastener and product manufacturing. We have an immediate opening for a Full Time Customer Service Representative / Office Administrator.

We are looking for a experienced customer-oriented service representative to join our team. Candidate must enjoy juggling different tasks, project management and working closely with other team members in all departments in order to maintain our superior customer service and support our growth plans. We will train new employee in all aspects of the job and our industry.

We offer company benefits (paid vacation, paid holidays, 401K and medical insurance).

We offer a stable, friendly, and collaborative working environment. Because we are a small manufacturer, our team members get to manage themselves and ‘own’ their work and department. Our employees enjoy working for TFI because we offer a safe and rewarding place to work, a friendly ‘team-oriented culture’ and competitive compensation. And if that weren't enough, you get your own beautiful office!

Customer Service duties include front line support for our customers including order receipt and processing, replying to requests for product information or pricing, general customer inquiries or problem resolution. These duties will include use of Microsoft Office, email, phone, in-person meetings, our CRM and related tools.

Administrative duties would include project management, email & communication support, reporting, supporting team meetings and helping to ensure our office runs smoothly and efficiently.

If you’d like to work for a company where you have this type of autonomy...

If you enjoy helping customers and being part of a close-knit team...

If you'd like to work for a company where you can help define and grow your responsibilities and where you can stay at one employer for years to come- this is the place for you!

Responsibilities Include

· Customer Service- Existing and New Customers

· CRM and Database Management (ZOHO and Access)

· Administrative Duties

· Front line interaction, sales, and quotations for customers.

· Maintaining online store- product fulfilment and listings etc.

· Handling customer questions, issues, or concerns.

Candidate Must Possess

· Excellent verbal and oral communication skills.

· Proficient in Microsoft Office

· Basic understanding of CRM (we can train you on our software)

· 3 years of Customer Service or Office Management

· Ability to perform with little oversight.

· Attention to detail.

· Self-motivated and driven.

· A fun and happy personality that comes through the phone to customers and who is pleasant to work with.

Additional skills or experience (not mandatory) but helpful and would impact the final salary/compensation.

· Project Management Experience.

· Executive Assistant Experience.

· Office Management Experience.

· Prior Sales Experience.

· Marketing Experience - copywriting, content creation experience (email, blogging, social media, etc.).

· Online Store Management (Amazon, Shopify, etc.).

· Website Design or Analytics Experience.

· Graphic Design (Illustrator or other).

Hours – Full Time

Salary: - $20-22.00/hour

Benefits: Health Insurance, 401-K, Vacation Time and Paid Time Off.

EQUAL EMPLOYMENT OPPORTUNITY

TFI CUSTOM FABRICATION is an equal opportunity employer and as such, we consider individuals for employment according to their abilities and performance. Employment decisions will never be made with regard to race, age (over 40), religion, color, sex, national origin, physical or mental disability, pregnancy, citizenship, genetic characteristics, gender identity and expression, veteran status, military service, marital status, medical conditions related to cancer, sexual orientation or any other classification protected by law. All employment requirements mandated by local, state and federal regulations will be observed. This policy of nondiscrimination will prevail throughout every aspect of the employment relationship, including recruitment, selection, compensation, promotion, transfer, layoff, and recall, termination, and dispute resolution.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Paid time off
• Health insurance
• 401(k)

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chula Vista, CA 91911: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person