Account Specialist Manager Jobs

Do you want to make an impact? Join a team that prioritizes a collaborative and positive team culture!

This is an office-based role in our Grand Rapids, MI or Southfield, MI locations.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You are responsible for leading talent development for the Account Specialist population. Through leadership, role modeling, coaching mentoring, training, and engagement, drive individual goal achievement by AS team members. An example of your day-to-day may be:

• 70% or more leading AS population including efforts to standardize work, ensure activities are performed by the right group and handle capacity across the team
• Up to 30% for Account Management work
• Up to 10% supporting collaborating with AE Leaders

How this opportunity is different

This role is an opportunity to lead efforts for AS staff to achieve and sustain effective alignment with the Aon values - United, Committed & Passionate. You will collaborate with AS Staff, Account Management team, and Client Service Delivery Leaders. Focus on the continuous improvement and the operational efficiency of your team in support of the office-based teams. Enable effective onboarding and handling of net new clients and the expansion of our relationships with existing clients. Additionally, you will educate assigned AS’s by leveraging training plans in client management, risk management, insurer interface and Aon resources and processes. Ensure tools are understood and used (including, but not limited to Broker Desktop (PITD and invoice eDelivery), Bridge, RiskView, Time Tracking, Jeopardy Reporting, and other Aon specific platforms.

Skills And Experience That Will Lead To Success

• This candidate has experience with monitoring and increasing colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.
• Experience monitoring clients’ satisfaction, including both internal and external clients.
• The ideal candidate has several years of proven experience within the Aon Account Management practice, or similar experience.
• Experience with succession planning for key clients, AS recruiting and talent pipeline. Collecting meaningful feedback for use in the performance management process.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The target salary range for this position is $80,000 - $120,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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