Account Specialist Jobs

San Francisco

Account Specialist

No matter who you are or how you interact with us at BBJ La Tavola, we want you to be always awestruck. Our Customer Service Team is our in-depth, personalized service model for delivering best-in-class customer assistance. Our team aims to provide an exceptional client experience through an unrivaled sense of dedication, design support, and creative problem-solving skills. We are regarded as subject matter experts and the trusted advisors for new and existing clients.

In this role, you'll accomplish:

• Developing a deep knowledge of BBJ La Tavola’s offerings to help our customers navigate our extensive products and services
• Adapting to fluctuations in the volume of inquiries while demonstrating composure and flexibility as customer needs evolve
• Providing product and design support to planners, coordinators, florists, and other industry professionals
• Building and fostering relationships while ensuring customer satisfaction and retention
• Partnering cross-functionally with sales, operations, marketing, and other teams to ensure an exceptional customer experience
• Effectively resolving customer issues and providing tailored solutions via various communication channels
• Contributing our company’s values, culture, and vision through sharing your ideas and strategies

A good fit is someone who has:

• Excellent organizational skills, high attention to detail, and the ability to prioritize and problem solve in a fast-paced environment
• A clear, professional, informative communication style and excellent phone, written, and verbal communication skills
• A demonstrated history in customer service and is genuinely passionate about helping customers with a strong desire to learn
• Familiarity with handling customer escalation, collaboration with sales, and consultative problem-solving skills

About BBJ La Tavola

At BBJ La Tavola, we are invested in helping you develop your career. There are countless ways for employees to learn and grow, including internal mobility. Our company culture builds connections, careers, and employee opportunities by creating a workplace that values diversity, teamwork, and transparency. BBJ La Tavola helps create unforgettable experiences for our partners every day. We’d love to create an unforgettable experience with you. If this sounds like something you’d like to be part of, we’d love to hear from you.