Account Specialist- Remote (Tacoma, Wa State)

PURPOSE:

To complete a variety of specialized duties that support functional operations in UNFI International. Works with International team and customers to assist with order processing, communication with vendors, customers, warehouse team, and freight forwarders. Provides recurring reports and develops ad hoc reports needed to monitor company and customer businesses. Analyzes data, prepares and presents results in order to identify and/or resolve business problems as well as drive business actions in often-critical areas.

JOB RESPONSIBILITIES:

• Perform other relevant job duties as required.
• Advise the department management of any delays, problems and/or questioned any irregularities discovered within assigned transactions.
• Evaluates data using Access, Excel and other tools to identify root causes and possible solutions to company and customer business issues and to support business project and change needs; sources and manipulates data from company and customer.
• Maintain customer service levels by timely order processing, invoicing and document reviews.
• Prepares and balances data
• Prepares order estimates with dating and follows through with all requested changes.
• Collects data/information for department use in special projects or reports
• Responds to inquiries in area of responsibility
• Answers department phones as needed and routes to appropriate area.
• Assist with customer claim processing and disposition.
• Updates information and reports typically on the computer
• Works closely on routing and freight forwarders to ensure smooth delivery of all international orders.
• Provide support to managers and team, assisting in daily office needs
• Responsible for effectively supporting international sales teams and customers through direct customer support by growing relationships with smaller accounts in specific markets.
• Sorts, files and maintains invoices, receipts, or other special department documentations
• Responds to requests from Category Director, Division Manager or Vendors and makes sales calls on potential new or current items with potential sales in specific area.
• Checks information for accuracy
• Assists with export documentation and obtains necessary certificates and filings.

JOB REQUIREMENTS:

Education/ Certifications: (Required & Preferred)

• Bachelor’s or Associate degree preferred, or equivalent work experience

Experience:

• 0-2 years related experience and/or training

Other Skills/ Abilities:

• Good customer relations and diplomacy
• Professionalism
• Ability to analyze customer department and determine sales opportunities
• Excellent presentation skills
• Good negotiation, organization and planning skills
• Motivated and self-starter
• Ability to prioritize to meet objectives
• Good oral, written and technical communication skills

• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday
• Most work is performed in a temperature-controlled office environment
• Incumbent may sit for long periods of time at desk or computer terminal
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Stooping, bending, twisting and reaching may be required in completion of job duties

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.