Account Manager - Strategic Accounts

Account Manager, based in Chicago (hybrid)
#TeamNextdoor
Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.
Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 305,000 neighborhoods across 11 countries.
Meet Your Future Neighbors
Nextdoor's Business Solutions team is a diverse, hungry, and strategic group of neighbors focused on partnering with national and regional brands to connect them with our community of members through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted connections both internally as well as with our partners in order to drive campaigns and executions that add value to our members lives while simultaneously driving results for our brand partners. We believe that in order to succeed we must attract and develop smart, capable, and passionate employees, while also creating an inclusive environment where they know they belong, and will thrive and grow. Diversity of all forms - abilities, age, ethnic backgrounds, races, career experiences, and more – are the foundations of how we're building a kinder world through our communities and neighborhoods. We value diverse perspectives and we champion workspaces and professional environments where everyone’s voice is heard, where all backgrounds are respected, celebrated, and where you can be 100% you every day.
The Impact You’ll Make
Nextdoor’s Advertising Solutions team partners with national and regional brands to connect them with our hyper-local community of neighbors across the United States through our suite of advertising products. We are looking for an Account Manager to help our strategic advertising partners manage and grow their advertising campaigns on Nextdoor. You’ll work closely with clients and agencies to develop and execute advertising buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our team and product. If you're great with people, insanely detail-oriented, and a creative problem solver come join our ‘hood!
Your Responsibilities Will Include

• Serve as the primary post-sale point-of-contact for clients on a designated book of business
• Own the day-to-day communication with brands and ensure campaign success
• Work comfortably with data-driven, highly technical clients while utilizing product and engineer to execute on client outputs to drive value
• Lead data-driven upsell and renewal conversations to retain and grow revenue partnerships
• Build and manage strong partnerships with advertising and agency partners
• Work in tandem with sales partner to build successful partnerships through large-scale activations with strategic clients, while leveraging internal cross-functional teams
• Cultivate a strategic approach to product adoption through the deep knowledge of our client’s business challenges and our platform’s solutions
• Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
• Manage all aspects of the campaign, from the initial contract to final billing needs while proactively monitoring and solving campaign-related issues in a timely manner
• Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to client(s)
• Execute, optimize, and analyze advertising campaigns on Nextdoor using internal tools and dashboards
• Provide excellent customer service to Nextdoor advertising partners by developing effective campaigns and recommending best practices

What You’ll Bring to The Team

• Experience developing and executing digital media and/or social media campaigns
• Experience working with performance-driven customers and optimizing both Brand Awareness and Direct Response KPIs
• Positive attitude and team-oriented mentality
• Self-motivated and comfortable dealing with ambiguity
• Curiosity, hunger to learn, and passion for problem solving
• Experience with analyzing data to deliver actionable insights
• A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods
• Experience leading day-to-day client communications and managing brand partnerships
• Ability to manage multiple projects while maintaining strong attention to detail
• Ability to thrive in a fast-paced and high-volume environment
• 7+ years experience in account management or other client-facing media role

Rewards
Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.
The starting salary for this role is expected to range from $67,000 to $100,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.
Importantly, the compensation for this role also includes a variable incentive component, which will vary depending on your achievement of sales-related goals and objectives.
We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.
Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.
We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.
At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.