Account Manager Jobs

Position Overview
The Account Manager will create long-term, trusting relationships with our customer and dealer accounts within their designated territory. The Account Manager's role will work closely with their Sales Territory Manager to oversee a portfolio of assigned dealers and develop new business from existing customers.
Essential Job Functions

• Make special shipping arrangements as necessary.
• Works closely with the Shipping Department on delivery and pick-up of orders.
• Respond to customer inquiries regarding product movement and refer to proper channels, including notification of a shipment delay.
• Follows company safety policies and procedures.
• Maintains professionalism, diplomacy, sensitivity, and tact to represent the company in a positive manner.
• Work with carrier and third-party services.
• Enters orders on behalf of their Territory Sales Manager.
• Determine shipment method by utilizing knowledge of shipping procedures rates and routes.
• Invoices dealers and customer accounts within their designated sales territory and follows up on any past due accounts.
• Provides timely and accurate assistance to Territory Sales Manager and dealer accounts, including quoting and quote tracking/follow-up.
• Uses HubSpot daily to manage accounts, quotes, and leads.
• Prepares weekly sales reports for their respective territory.
• Identifies new business opportunities within their territory.
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.
• Continuously keeps up with company product modifications, changes, and enhancements.
• Provides information and resources to their Territory Sales Manager, as requested, such as developing presentations, brochures, giveaways, etc.
• Other duties as assigned
• Serves as a reliable point of contact for dealer and customer accounts via phone and email.
• Ensure shipping carrier requirements and regulations are met.

Requirements: Knowledge, Skills and Abilities

• Valid driver's license is required with a driving record in good standing.
• Must be highly motivated and be able to work both independently and in a team environment.
• 2-year degree or 5+ years of experience in account management, customer service, or business administration.
• Excellent organization and communication skills, both written and verbal.
• May require occasional travel.
• Ability to develop strong dealer and customer relationships.
• Proficient computer skills including MS Word, PowerPoint, Excel and Outlook.