Account Manager Jobs

Must Haves:

• Client obsessed, focused on fostering strong relationships with clients

• A driven competitor with a desire to win every day

• A “get it done” attitude focused on doing what it takes to deliver on goals

• Exceptional organizational and interpersonal skills

• Comfortable interacting at all levels of a client with a proven ability to influence and secure the buy-in of senior decision-makers

• Customer-centric with a proven track record of optimizing the client experience

• Able to thrive in a nimble setting within a new industry and company defining the market

• 5+ years of complex Sales, Account Management

• BA/BS degree or relevant experience

Pluses:

• History of account management in a startup atmosphere

• Experience in HubSpot, ZenDesk or other leading CRM solution

• Relevant professional experience

Day to Day

A client of ours is seeking an Account Manager to expand and optimize our 24/7 omnichannel client services in current and new geographies.

As the Account Manager, you will build strong relationships with clients to drive revenue by maximizing existing clients’ usage of our shipping services and a high retention rate. You will be a partner and consult for our clients, ensuring their needs are met today and in the future. Ultimately, you will directly own and influence the impression and trust that clients have in our service.

Come build the future of frustration-free logistics with us.

We are on a mission to provide the most seamless and worry-free logistics services in the world for every type of shipping so our customers in the Life Sciences and Healthcare industries can focus on what matters most to them. Our company’s growth focus is strategic and deliberative, and we live the values of:

• Client Obsession
• World-Class Teamwork
• Relentless Improvement

To keep up with explosive demand, we need self-motivated, innovative go-getters in every department. If you want an opportunity for leadership, ownership, accountability, and to make a rapid impact and contribution to a company in its hyper-growth state, this is the place for you!

You Will:

• Operate with autonomy and independent decision-making
• Deliver on KPI to support business growth and customer experience
• Serve as an advocate for the Client, identifying any gaps in service, customer obstacles or opportunities for improvement within our service.
• Manage a book of business and achieve growth goals with speed and superb customer experience
• Own Quarterly and Annual Business Reviews
• Maintain and grow existing accounts by managing customer day to day requirements
• Build strategies that will result in increased sales and stronger partnerships
• Be an expert in all aspects of complex shipping so you can guide clients to the best options for their business
• Bring solutions to established and prospective customers and nurture these relationships into long-term partnerships