Account Manager Jobs

Brist Mfg. is seeking a highly accomplished account manager with 5+ years' custom merchandise or promotional product sales experience. You must be a ready-made expert in apparel, headwear, promotional products and merchandise decorating methods, and have demonstrated success in consistently reaching/exceeding sales goals and delivering outstanding value to customers.

If you have what it takes to meet our metrics, operate under pressure and are ready to join a company where respect and trust move mountains, please send your resume and letter of introduction to Liz Mathias, SHRM-CP at [email protected].

Who We Are

Our mission is to build partnerships by delivering thoughtful goods designed to be worn out, not thrown out.

At Brist Mfg., we help companies and organizations develop branded merchandise that can stand side by side with their primary product. We believe in retail quality, sustainably minded options, and transparent sourcing.

We are unapologetically ourselves and believe in our ability to be the bridge between a brand and a rock-star apparel program. In one week (or day) we’ll speak to brewers, influencers, and outdoor enthusiasts but also with tech giants and major league sports teams. We can tie our ties, but we’ll have a cold one around a bonfire while discussing our next best design. Staying true to self is what makes us different–we’re the renegades who are running ahead of the pack with the secret sauce.

Core Values

1. Do It Together
2. Over Deliver
3. Lean In
4. Be Bold
5. Create Results

Position Summary

The Account Manager's primary role is to maximize sales opportunities through the development and execution of a robust metric-based retention and growth sales strategy. This position promotes customer engagement activities that strengthen account relationships and drive year-over-year increases and customer retention outcomes. Consistently hitting, if not exceeding established sales goals and targets is an expectation of this position. The AM is responsible for increasing Brist’s market share across the assigned vertical by growing current accounts, fielding inbound sales leads, and prospecting outbound opportunities.

Responsibilities

• Accurately forecast, analyze and track account performance to identify sales opportunities.
• Plan and execute customer focused presentations, strategies, quotations, and product reviews.
• Deliver clear and concise customer communication, even when you need to have difficult and challenging conversations.
• Drive sales engagement, introduce new products and relatable trends to customers through the use of catalogs and development of line sheets, portfolios, drive interest in Brist domestic and international custom apparel and merchandise.
• Implement a mindset of continuous improvement, create efficiencies and reduce waste and over processing, create SOP’s.
• Be highly responsive & assist with urgent requests or issue escalations in a timely manner.
• Own your sales performance, course-correct when necessary, be highly accountable.
• Manage a fast-paced workload while providing clear communication to your customers and teammates.
• Provide exceptional customer service, facilitate customer requests, manage sales orders.
• Collaborate with design and supply chain staff and other Brist subject matter experts, accurately represent customer requirements and translate electronic images to ensure pre-production customer approval, communicate production limitations.
• Develop and onboard accounts and maintain the CRM.
• Utilize best practices in sales techniques that grow and retain customers, producing year over year growth and increases in perceived customer value.
• Ensure tech packs, sales orders and shipping expectations are accurate and approved by the customer.
• Generate sales opportunities, manage sales cycles through successful close of business.
• In-person, out-of-town customer meetings, trade show travel
• Execute vendor manual requirements with attention to detail.

Experience and Qualifications

• Ability to effectively prioritize
• Strong work ethic and ability to work remotely
• CRM and Google Suite experience
• Motivated to send it everyday
• Excellent communication, negotiation, and analytical skills
• Positive attitude with an emphasis on solutions
• Trustworthy and accountable
• High attention to detail
• Ability to effectively collaborate in a team
• Flexibility, willingness to adapt quickly to change
• Bachelor's Degree
• Minimum 5+ years Industry specific experience generating custom merchandise and branded products sales orders, outbound sales and account management
• Ability to develop high quality relationships based on trust and integrity

Position: Account Manager, Full-time, Exempt

Location: Bellingham, WA or Remote (No relocation allowance or relocation package included)

Department: Sales

Reports To: Sales Manager

Travel: Required, 25% or more, contingent on vertical and department needs

Benefits:

Healthcare (Choice of 3 plans), Voluntary Dental and Vision

Simple IRA and Employer Match

Bi-Annual Profit Sharing

Paid Vacation/Sick

Paid Holidays

Generous Annual Merchandise Allowance

4-10's Flex Schedule