Access Program Analyst-Patient Service Center

Benefits

• Paid time off and Holiday pay
• Annual Employee Merit Increase and Incentive Bonus
• $6,000 Student Loan Repayment ($3,000 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• $1,000 Professional Development per year ($500 part-time)
• $10,000 Tuition Reimbursement per year ($5,700 part-time)

Description

The Access Program Analyst reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Access Program Analyst, provides analytical and operations improvement support to the Manager of Access. This position facilitates data analysis, trends, supporting materials to lead improvement efforts in patient access to clinical services. The Business Analyst makes recommendations for improvement and participates in the implementation and ongoing monitoring of improvements pertaining to access strategies, improvements and goals.

Responsibilities:

• Successfully manage and engage in multiple initiatives simultaneously.
• Utilize enterprise-wide requirements systems (EPIC, EDW, etc).
• Drive and challenge processes and operations assumptions of how they will successfully execute their plans.
• Utilize data sources and analyze trends in provider and practice level access, volume and utilization data
• Collaborate with Epic IT team to monitor and evaluate questionnaire and template change requests
• Coordinate with regional partners to implement optimization tactics that drive master template changes, optimize new patient appointment availability and allow ease of scheduling
• Perform other duties as assigned by OC, Manager, and Director.
• Serve as a resource to practice leadership and access division leadership for access data analytics and performance improvement.
• Establish ongoing meetings/touchpoints with Practice leadership to review access performance trends and identify opportunities.
• Serve as the conduit between IT, departmental leadership, and Access staff.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
• Work independently with users to define concepts and under direction of managers.
• Participate in new patient access goal development and implementation
• Gather data using interviews, document analysis, surveys, site visits, business process description, workflow analysis, EDW reporting, Epic reporting, etc.
• Ability to create, monitor, and analyze data for forecasting projections, trend analysis, and decision-making purposes.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding and recommendation

Qualifications

Required:

• Bachelor's degree
• Strong analytical and project management skills

Preferred:

• Demonstrated customer service skills
• Excellent verbal and written communication skills
• Master's degree
• Exceptional interpersonal skills

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.