Patient Service Representative I

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Lurie Children's Primary Care - Town & Country Pediatrics (Glenview)

• Inform as well as collects payments as appropriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
• Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
• Provides ID Band to patients as appropriate.
• Adheres to organizational Power all principles.
• Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic.
• Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
• Completes daily No Show documentation and communicates with family to reschedule.
• Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
• Maintains confidentiality and HIPPA rules.
• Other job functions as assigned.
• Ensures eligibility information accurate.
• May be required to enter patient information in additional electronic systems.
• Communicates with other Patient Service Representative staff and department team members to coordinate activities.
• Documents and sends patient messages to providers via Epic in-basket.
• Check system to see if referral is attached for visit and is appropriate for visit. If able assist family with referral for same same day service.
• Makes copies of insurance cards as appropriate.
• Other job functions as assigned.
• Completes pre-registration as well as full registration as needed for families.
• Creates Recalls and Waitlist notifications when appropriate.
• Informs patient/families of any wait times or delays in service.
• Completes check-out procedures; prepares required forms for distribution.
• Answers backline and patient phone lines (department specific), handles according to needs of caller.

Key Qualifications:

• Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
• Some knowledge of electronic medical record.
• Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
• High school diploma required. Some college preferred.
• Problem solving skills and ability to handle multiple priorities in fast paced environment.
• Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
• Ability to manage stressful situations appropriately.

Education

High School Diploma/GED (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Discount on services at Lurie Children’s facilities
• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Adoption benefits
• Discount purchasing program
• Tuition assistance
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Student loan servicing and support

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]