Patient Service Representative Jobs

Benefits

• $1,000 Professional Development per year ($500 part-time)
• Paid time off and Holiday pay
• $6,000 Student Loan Repayment ($3,000 part-time)
• Annual Employee Merit Increase and Incentive Bonus
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $250 Wellbeing Fund per year($125 for part-time)

Description

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

• Confirms and updates patient identification and demographic/insurance information.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• Collects co-payments, past due balances and point of service payments.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• Obtains patient consents/authorizations.
• May perform other duties as assigned.
• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes patient registration as needed.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Completes check-in/out functions as directed.
• Keeps waiting area clean and comfortable.

Qualifications

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.

Preferred:

• Bilingual.
• Working knowledge of medical terminology.
• Bachelor's degree.
• Previous experience in a healthcare setting.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.