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Company | Ann & Robert H. Lurie Children's Hospital of Chicago |
Address | Streeterville, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-04 |
Posted at | 1 year ago |
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
- Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/organizational and prioritization skills needed.
- Some knowledge of medical terminology, strongly preferred.
- A minimum of two years of general office or healthcare experience required.
- High school diploma required. Some college preferred.
- Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
- Problem solving skills and ability to handle multiple priorities in fast paced environment. Requires a high level of accuracy, attention to detail and the ability to perform under pressure of deadlines.
- Assist with training new and current employees as needed.
- Obtains referral for scheduled services.
- Transcribes new referrals in Epic from phone or fax and submit referrals for clinical triage as specified by division guidelines or Epic instruction.
- Other job functions as assigned.
- Maintains performance metrics related to department and individual key performance indicators and all quality goals consistently.
- Meets expectations of outstanding service, including behavior that models Core Values with every encounter, every time. Adheres to organizational Power of All principles.
- Answers multiple divisional phone calls; responding to customer requests including, and not limited to cross departmental appointment scheduling, screening, routing calls and registration.
- Correctly identifies and collects patient demographic information in accordance with organization standards, verifies insurance eligibility and completes registration as needed for families.
- Assists in facilitating both electronic and non-electronic communication for families and patients. Provides family pertinent next steps for visit.
- Responds to hospital and department related questions as appropriate. Facilitates consumer communication by retrieving and distributing messages in the appropriate database.
- Provides physician-patient support using scheduling guidelines and online knowledge-based tool to schedule new and return appointments.
- Signs up patients for MyChart as well as utilizing the Epiccare Link functionality as appropriate.
- Reviews and collects outstanding patient liabilities as appropriate (estimates, copays, outstanding balances, self pay, etc.)
- Maintains confidentiality and HIPAA regulations.
- Adoption benefits
- Discount purchasing program
- Backup Childcare and Eldercare
- Discount on services at Lurie Children’s facilities
- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
- Tuition assistance
- Critical Illness, Accident and Hospital Indemnity coverage
- Student loan servicing and support
- Supplemental Life, AD&D and Disability
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