Academic Operations Specialist Jobs

Position Summary:

The Academic Operations Specialist is a member of the advising team who supports special projects and populations. Responsible for advising students who are in credentialed programs who need to move from state to state. In addition, assists the AVP in the creation, coordination and maintenance of standard metrics and accountability. The Academic Operations Specialist also assists the AVP with special projects with the objective of creating more efficient processes and improved student experience.

Essential Functions:

• Assist the AVP with the management of the operational workflow of the Student and Financial Services Team.
• Recommends process changes to improve operational practices/procedures.
• Serves as liaison with other departments when their projects impact the SFS team.
• Conducts training as needed.
• Generates, Monitors progress/improvement data and creates and maintains operations reports.
• Advise credential students on the impact of changing their state of residency and assist with any paperwork that results from their move.
• Other duties as assigned.
• Collaborates with University departments and staff to facilitate and improve processes and services provided to students.
• Manages and coordinates assigned operations processes across the SFS team which may include student outreach initiatives, testing and preparation for new systems, student tracking, and process change management.
• Works closely with SFS leaders and team members to ensure the completion and implementation of projects.
• Coordinate the collection, maintenance and submission of documents related to the advising and credential processes.
• Reasonable and consistent Attendance to fulfill requirement of the position

Supervisory Responsibilities: N/A

Requirements:

Education & Experience

• Bachelor's degree with focus in business, education, advising or related field preferred
• Minimum of two (2) years of experience required

Competencies/Technical/Functional Skills:

• Excellent verbal and written communication skills.
• Demonstrated knowledge and understanding of program credential requirements
• Effective interpersonal, communication, and organizational skills.
• Proficient with Microsoft Word and other applications in the Microsoft Office Suite
• Demonstrated knowledge of student advising or customer support
• Demonstrated organization skills and management of multiple projects.
• Ability to proactively analyze technical factors, identify and understand stakeholder concerns and provide solutions that support the best interests of the organization as a whole.
• Ability to multi-task and prioritize.
• Ability to solve complex problems and create win-win situations.
• Ability to work well across teams.

Travel: No Travel Required

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

Hourly: $27.85 - $36.20

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.