2023 - Operations Analyst Program - Full Time Analyst (New York, Ny)

Operations is embedded in every business to support thefirm'sfunctions and handle the end-to-end process management of all core production and client-servicing activities across eachbusiness. You'll join an Operations team within one of our lines of business or corporate functions to help manage our processes and services while growing business-specific expertise.

In the program you will work in a collaborative environment that teaches you how the Operations function helps deliver core services to the firm and its clients. The goal is to assist you in building a long-term career in our Operations division and help with its continued growth.

What To Expect

In this two-year program, you will be hired directly into one of our high performing Operations teams. During the program, you will work in a transformative environment that develops your skills and knowledge while delivering core services to the firm and its clients. This will enable you to build a long-term career within the firm.

Some Examples Of The Impact You Will Make May Include

You will make an impact in a specific Operations area, which could include payments, trading services, lending services, client management, employee operations and many others.

• Optimize processes in collaboration with Technology teams
• Analyze reference data to help support trading
• Helping with the end-to-end management ofthe clientonboarding experience
• Being responsible for processing and investigating client transactions for a variety of products
• Data Analytics and Reporting support for operational functions

Your responsibilities will vary based on your location and team assignment. You'll help deliver key solutions to our clients in coordination with other JPMC teams. In addition, you will gain exposure to senior leaders and receive best-in-class training as part of a broader analyst community.

This program will give you the opportunity to learn about Operations and develop your career. You will be fully integrated within a high-performing team and make a clear impact for the organization and our clients.While driving your core responsibilities, you will be growing your bank product expertise and looking for ways to innovate within the space.In addition to on-the-job experience, you will be part of a community of other analysts and will attend social events, interact with senior leaders, and learn new skills.

Training

You'll begin with an induction training that will provide an overview of the firm, our lines of business, and technical skills. Over the course of the program, you'll have access to continuous training relating to both technical skills and professional development. Topics will cover how to best collaborate with internal clients, utilize design thinking techniques to improve our processes, and leverage data to inform the way you work.

Career Progression

Once you've successfully completed the program, there will be opportunity for advancement within your current role within the Operations organization based on your performance.

Locations you can join:

• Chicago, IL
• Your exact office location maybe within proximity to one of our main hubs. This will be communicated to you prior to your start date.
• NY Metro (Manhattan, Brooklyn, Jersey City)
• Newark / Wilmington, DE

About You

To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

We are looking for motivated, enthusiastic people who want to begin and develop their career in Operations. We are looking for people with diverse backgrounds and are excited to learn and identify process opportunities (e.g., automation). You should be excited to expand your knowledge in businesses and bank products along with making an impact in Operations while driving our business forward. You should be able to work within deadlines and be able to adapt to changing environments.

Required Qualifications, Capabilities, And Skills

Additionally, we are looking for someone with a growth mindset, who is analytical, has good communication skills and works well on a team. You will be interacting with a diverse set of internal / external stakeholders and should be excited to solve problems. You should be a good listener and be able to ask probing questions to ensure understanding of requirements and needs of clients; while working towards delivery timelines. Additional skills & criteria include:

• Experience with client relationship management
• Experience processing multiple documents, payments and transactions for clients and various stakeholders
• College degree preferred or 2-3 years of related experience in Financial Services Operations
• Great team player able to work in a dynamic and changing environment
• Experience with data visualization and ability to work with large data sets
• Have the ability to manage time, prioritize assignments and know when to seek help for optimal solution
• Maintenance of issue logs, troubleshooting of problems, and handling of complaints with appropriate and timely escalation
• Ongoing collecting, inputting, analyzing, and monitoring of financial information
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
• Root-cause analysis with experience researching, documenting, and independently reporting information to resolve exceptions, propose solutions, and deliver results
• Detail-orientated with strong critical thinking, attention to detail and analytical skills
• Demonstrated ability to communicate effectively both written and verbally
• Demonstrated growth mindset with desire to learn financial operations

Additional Qualifications, Capabilities, And Skills

• Loan origination, servicing, analysis, and quality control
• Pre and post-trade lifecycle and portfolio management
• Tableau, Alteryx, and/or Sharepoint
• Money market, mutual funds, equities, fixed income, alternative investments and derivatives

To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase & Co., will not provide any assistance for relocation.

Salary Range Disclosure: $80,000/year for NY Metro (Manhattan, Brooklyn, Jersey City)

What's Next?

To be considered for the Operations Analyst Program, you must complete the following steps:

• Submit a complete and thoughtful application

• Your application and resume are a way for us to initially get to know you. It's important to complete all relevant application questions, so we have as much information about you as possible. We will review your application to determine whether you meet the required criteria.

JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We will provide reasonable accommodations for applicants with disabilities.

Visit jpmorganchase.com/careers for upcoming events, career advice, our locations and more.

©2023 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity employer, including Disability/Veterans

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans