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It Support Engineer Jobs

Company

Acer Synergy Tech (AST) Corp 智聯服務股份有限公司
Address Detroit, MI, United States
Employment type PART_TIME
Salary
Expires 2023-08-11
Posted at 9 months ago
Job Description

Current students or OPT students are welcome to apply！


Qualifications

·Work authorization (Required)

·Associate (Preferred)

Job Content

  • Escalate outstanding issues to local IT manager in accordance with published guidelines
  • Virus/malicious programs clean up on problematic Windows clients
  • Team up with IT groups for Windows environment support
  • Attend and actively participate in local OA ticket review meetings on a monthly basis
  • OA/RD tickets/requests follow-up and urgent incident escalation in day-to-day work
  • Be able to work overtime on requested business demands such as office move support in the weekend
  • Printer/fax/copier and Video conference equipment configuration and maintenance
  • Routine desktop/laptop hardware and software installation and troubleshooting, including
  • IT hardware inventory (laptop/desktop, spare parts) maintenance

Requirements

  • Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
  • Good problem-solving skills and be able to work independently
  • Must be detail-oriented, accurate, and well organized
  • Knowledge of the Remedy Incident Management system is a plus
  • Provide basic user training on IT fundamental services introduction
  • Be able to remote support users over the phone
  • Solid experience with Windows platform support and relevant troubleshooting.
  • Solid experience with MS Office365 support
  • Hold a positive working attitude and be a committed team player
  • The ability to speak Mandarin is a plus
  • Basic Linux (Ubuntu, macOS) operation and troubleshooting
  • Good communication skills and customer-oriented
  • Experience in antivirus/malware incidents cleanup on Windows platform
  • Experience with Cisco IP phone and Video Conference system maintenance