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Senior Customer Experience Specialist Jobs

Senior Manager, Customer Experience
By DoorDash At New York, NY, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Los Angeles, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Miami, FL, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Washington, DC, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Specialist Jobs
By Intuit At Mountain View, CA, United States
Individual contributor who executes parts of the customer experience plan
Works closely with internal stakeholders and external business partners (when relevant to the offering)
Proactively identifies customer experience insights and opportunities using customer research and analytics, and drives from insight to execution of solutions
Proposes solutions that challenge status quo to eliminate pain both experiences
Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors
Able to independently conduct FMHs and lead experiments that will test customer behavior and solve hypotheses
Customer Experience Specialist-Ags Jobs
By Delta Air Lines At Augusta, GA, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist - Msp
By Delta Air Lines At Minneapolis, MN, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives.
401(k) with generous company contributions up to 9%.
Customer Experience Specialist-Cvg Jobs
By Delta Air Lines At Cincinnati, OH, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales, and at least one year of experience providing customer service.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist-Atl Jobs
By Delta Air Lines At Atlanta, GA, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist Jobs
By EyeSwoon At New York, United States
Assist vendor management teams with customer impacting operations
Manage all inbound customer communications and vendor outreach where necessary
Maintain SOPs, knowledge base content, FAQs and relevant databases
Flag issues across all touchpoints of the customer experience from the website, transactional emails, fulfillment and order resolution
Proven customer support and experience advocate. A problem solver to your core; both reactive and anticipatory
Standout attention to detail and effective writing skills
Specialist, Customer Experience Jobs
By MRA Recruiting Services At Tucson, AZ, United States
Experience in marketing, excellent organizational and writing skills, strong project management skills.
Experience managing budgets, invoicing, and negotiating pricing/contracts.
Demonstrated ability to manage people (indirectly) and a significant workload.
Good writing and verbal skills.
Manage relationships with internal customers and stakeholders, taking a proactive approach.
Internal processes: Responsible for overall scheduling process including calendar creation, upkeep and coordination. Responsible for internal training, staffing, and communication processes.
Customer Experience Specialist Jobs
By eBay At Saint Paul Church, MN, United States
Provide outstanding empathy, patience, active listening, and adapt to members with low level of tech and/or eBay knowledge
3+ years of call center or relevant customer service experience
Skilled and insightful to the needs of customers
Benefits on Day 1 (Medical, Dental, Vision Insurance)
And many more at ebaybenefits.com
This is a Remote Position
Senior Manager Of Customer Experience
By Sakari At United States
Previous people management experience with a remote workforce.
Hire, train and lead the remotely based Customer Support and Customer Success Management teams.
Manage the creation and updates of Knowledge Base resources for internal and external stakeholders.
Clearly and effectively translate Sakari leadership vision and strategy to support processes that deliver a world-class customer experience.
Experience with Software as a Service (SaaS) preferred.
Excellent communication skills, fluent in English (written and spoken).
Senior Manager, Customer Experience - Reservations
By American Airlines At Phoenix, AZ, United States
Directs and coordinates department activities through subordinate Customer Care Managers (CCMs) and Managers, Customer Experience – Reservations
Ability to lead management, non-management, large and contract labor work groups
Assigns or delegates responsibility for specified work or functional activities and disseminates policy to CCMs and/or Managers
Bachelor's degree or equivalent experience/training
7 years of related work experience
Knowledge of AA policies and procedures
Customer Experience Specialist Jobs
By eBay At Boise, ID, United States
Provide outstanding empathy, patience, active listening, and adapt to members with low level of tech and/or eBay knowledge
3+ years of call center or relevant customer service experience
Skilled and insightful to the needs of customers
Benefits on Day 1 (Medical, Dental, Vision Insurance)
And many more at ebaybenefits.com
This is a Remote Position
Customer Experience Specialist Jobs
By BodySpec At Austin, TX, United States
This is a 5-day a week fully remote position.
Previous Customer Service experience required. Strong understanding of KPI’s such as first response time, resolution time, upsell/crossell, and CSAT
Previous professional experience in or strong passion for health and wellness is required.
Handle daily phone, chat, and email customer service requests originating from customers and from teammates.
Provide comprehensive review of results from BodySpec’s body composition analysis system to individual clients via webinar, leveraging our presentation templates.
Answer client questions about nutrition, health, fitness, and the DEXA technology.
Senior Bi Analyst, Customer Experience
By Toast At Boston, MA, United States
Experience with Python (Pandas, NumPy, etc)
Experience with data engineering and ability to navigate new data sources
Exceptional communication and interpersonal skills amongst a range of audiences
Influence decisions by understanding the big picture combined with providing underlying deep analysis
Requires a deep understanding of our SQL table infrastructure, as well as strong business acumen to understand operating metrics
Proactively and reactively develop and address business questions through independent investigation / data forensics
Senior Project Manager, Customer Experience
By Alma At United States
5+ years of relevant project management experience working directly with CX, product, engineering, and operational teams
Extensive experience with project management tools (Asana preferred but not required), building out project management templates and cross-functional workflows within tools
You’re a self-starter with a strong understanding of project management processes and practices
Build on quantitative data with qualitative data to report on contact driver trends and other customer experience insights
Extensive understanding and experience with CRM tools and CX metrics and processes; Zendesk experience is a-must.
You have experience managing vendors and negotiating contracts
Customer Experience Specialist Jobs
By Rockwell Automation At Milwaukee, WI, United States
Keeps skills and knowledge in all areas (organizational, technical, and commercial) up to date
Provides timely information to support effective management of the business
Excellent time management, ability to multitask
Familiar with Strategic Account Support or Management
Project management/lean six sigma is preferred
Assist in providing a great experience for customers.
Customer Experience Specialist Jobs
By Nickson At Dallas, TX, United States
Successful experience in a corporate environment
Strong written and verbal communication skills, including active listening and clear articulation
Ability to multitask, manage time, and prioritize
Nickson is seeking a Specialist to join the Customer Experience Team within our fast-growing venture.
• Build expert and dynamic knowledge of company products and services.
Ability to solve problems and alleviate conflicts or escalate tactfully

Are you passionate about providing exceptional customer service? We are looking for an experienced Senior Customer Experience Specialist to join our team and help us create an outstanding customer experience. You will be responsible for managing customer inquiries, resolving customer issues, and providing excellent customer service. If you are a customer service professional with a passion for helping people, this is the perfect job for you!

Overview The Senior Customer Experience Specialist is responsible for providing excellent customer service to customers and ensuring that customer inquiries are handled in a timely and professional manner. The Senior Customer Experience Specialist is also responsible for developing and maintaining relationships with customers, providing feedback to management on customer service issues, and ensuring customer satisfaction. Detailed Job Description The Senior Customer Experience Specialist is responsible for providing excellent customer service to customers and ensuring that customer inquiries are handled in a timely and professional manner. The Senior Customer Experience Specialist will be responsible for responding to customer inquiries, resolving customer complaints, and providing feedback to management on customer service issues. The Senior Customer Experience Specialist will also be responsible for developing and maintaining relationships with customers, providing feedback to management on customer service issues, and ensuring customer satisfaction. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to problem-solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of relevant computer applications
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least 5 years of experience in customer service or related field
• Proven track record of providing excellent customer service
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to problem-solve and think critically
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of relevant computer applications
Job Experience
• At least 5 years of experience in customer service or related field
• Proven track record of providing excellent customer service
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints in a timely and professional manner
• Develop and maintain relationships with customers
• Provide feedback to management on customer service issues
• Ensure customer satisfaction
• Monitor customer service trends and provide feedback to management
• Assist with the development and implementation of customer service policies and procedures