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Senior Customer Experience Specialist Jobs in Union, Arkansas

Customer Experience (Cx) Researcher Senior
By Arkansas Blue Cross and Blue Shield At United States

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Senior Manager Of Customer Experience
By Sakari At United States
Previous people management experience with a remote workforce.
Hire, train and lead the remotely based Customer Support and Customer Success Management teams.
Manage the creation and updates of Knowledge Base resources for internal and external stakeholders.
Clearly and effectively translate Sakari leadership vision and strategy to support processes that deliver a world-class customer experience.
Experience with Software as a Service (SaaS) preferred.
Excellent communication skills, fluent in English (written and spoken).
Senior Project Manager, Customer Experience
By Alma At United States
5+ years of relevant project management experience working directly with CX, product, engineering, and operational teams
Extensive experience with project management tools (Asana preferred but not required), building out project management templates and cross-functional workflows within tools
You’re a self-starter with a strong understanding of project management processes and practices
Build on quantitative data with qualitative data to report on contact driver trends and other customer experience insights
Extensive understanding and experience with CRM tools and CX metrics and processes; Zendesk experience is a-must.
You have experience managing vendors and negotiating contracts
Senior Supervisor, Customer Experience
By Conduent At United States
Is accountable for functional, operational, and/or program management.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
Requires broad technical expertise and industry knowledge.
Has basic knowledge of other disciplines.
Senior Manager, Customer Experience
By Rocket Money (formerly Truebill) At United States
Experience maintaining SLAs, demonstrated skill of measuring team impact, and history of ability to manage and influence KPIs
Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in the process
Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
Contribute to process improvements and developments that will continue to enhance product experience for customers
You have an interest in personal finance and a desire to see others succeed in managing their money
Experience with Intercom or other customer experience CRMs, BI tools like Looker or Tableau, and implementing automation integrations
Customer Experience Specialist I
By LoanCare At United States
Ability to provide consistent engagement in customer and brand experience
Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations
Two (2) years of Call Center or Customer Service experience preferred
Knowledge of customer service principles and practices
Problem-solving skills and problem analysis
Basic mortgage product knowledge preferred
Customer Experience Specialist Jobs
By ICL Group At United States
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
What skills and experience do I need to be successful in this role?
• Manage the order to invoice process for all assigned accounts.
• Practical experience with SAP and CRM systems such as SalesForce preferred.
• Excellent Microsoft Excel skills required
• Sound judgment and excellent problem-solving skills.
Customer Experience (Cx) Specialist
By TeamSnap At United States
Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers
Provide collaborative support to internal partners and peers through slack and knowledge sharing
A positive attitude, ready to offer help and support in a friendly and professional way
An excitement to help customers find solutions and learn about our product to identify their best experience
Excellent communication skills, verbal and written
Prior experience in a SaaS or technology start-up support environment
Customer Experience Accounts Specialist
By Whisker At United States
Experience with data entry and order entry
Identifies data entry errors in the RMA and notifies Leadership
3+ years of customer service experience
Excellent verbal, written, and interpersonal communication skills
French, German, Italian, and/or Spanish language skills are a huge plus!
Acts as the main point of contact for customers and agents requesting assistance with a refund, cancelation or return
Senior Customer Experience Manager
By Radicle Health At United States
Proactive customer management, including tracking customer ROI and health scores
2-3 years of managerial experience of a customer experience team (including success and support)
3-5 years of individual contributor experience in a customer success and/or technical support role
Experience developing, documenting and managing processes
Proactive, metrics based approach to managing customer experience
Benefits: 401k matching, medical, dental and vision healthcare coverage, unlimited PTO, paid parental leave
Senior Customer Experience Manager [Marketplace]
By Upwork At Nevada, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Customer Experience Specialist Jobs
By Stanley Automotive At Eastland, TX, United States
Social Media Skills is a plus!
Customer Service Experience is a Plus
Are you looking for more than a JOB?
Do you desire an opportunity to CREATE a great life for yourself?
We are dedicated to investing time and resources in our people.
Earn up to 19 days of Paid Time Off,
Customer Experience Specialist, Performance Apparel
By TRUEWERK At Denver, CO, United States

Job Description We’re looking for a passionate, product-oriented Customer Experience Specialist in the Denver, Colorado area with a strong respect for the skilled trades to be an advocate for our ...

Customer Experience (Cx) Researcher Senior
By Arkansas Blue Cross and Blue Shield At , Remote
Arkansas Blue Cross is only seeking applicants for remote positions from the following states:
Experience with survey design, data collection, tabulation, analysis, and presentation.
Experience conducting qualitative and quantitative research and documenting insights.
Experience programming surveys in self-service platforms, such as Qualtrics.
Experience measuring and tracking customer experience (NPS, CSAT, CES).
Experience structuring/solving problems, drawing conclusions and formulating recommendations.
Customer Experience Specialist Jobs
By TeamSnap, Inc. At , Remote $21.63 - $23.56 an hour
Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers
Providing collaborative support to internal partners and peers through slack and knowledge sharing
A positive attitude, ready to offer help and support in a friendly and professional way
Experience providing customer support at TeamSnap and ability to navigate customer issues and internal tools seamlessly
An excitement to help customers find solutions and learn about our product to identify their best experience
Excellent communication skills, verbal and written
Customer Experience Specialist 2 - Pcc (Updated Work Location)
By Principal Financial Group At , Des Moines, 50392 $18.39 - $27.80 an hour
Handle complex product calls, emails or chats and resolves situations real-time while building foundational financial knowledge.
Demonstrates excellent verbal and written communication skills, including strong typing skills
Correspond with customers via inbound and outbound phone calls or additional channels and provide quality customer service.
Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues
Strong proficiency with business unit products, processes and systems and MS Office and Internet browsers
Ability to handle multiple tasks in a fast-paced environment with attention to detail
Customer Experience Specialist - Retail
By Brooks Sports, Inc At , Remote $18 - $22 an hour
Manage time effectively by prioritizing and multi-tasking
Use daily reporting to manage orders in your territory as needed
Associate degree or equivalent experience preferred
1+ years customer service experience preferred
Knowledge of athletic footwear, athletic apparel, and sports bras preferred
Strong interpersonal skills and the ability to deal with adverse situations positively
Customer Experience Specialist Jobs
By MyBundle.TV At Miami-Fort Lauderdale Area, United States
Analyze customer feedback and develop knowledge base
Experience with streaming apps, TV and entertainment is a plus.
Excellent written and communication skills
Respond to customer emails, engage in live chat sessions
Troubleshoot and resolve customer issues
Represent MyBundle core values in customer interactions
Residential Customer Experience Specialist
By ALLO Communications At , Lincoln, Ne $17 - $19 an hour
Provide an excellent customer experience!
1+ Year(s) of previous customer service experience, preferably over the phone.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
Complete change of service requests (open service orders and make changes to accounts).
Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
Customer Experience Specialist Jobs
By A1 Garage Door Services At , , Az
Manage large amounts of incoming phone calls and outbound return calls.
Proven sales and customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Strong knowledge of computer systems and software
Customer Experience Specialist Jobs
By Mud Pie, LLC. At Stone Mountain, GA, United States
Experience in ERP and/or inventory management systems preferred
Strong organizational, problem solving, and time management skills
Leverage ERP and Warehouse Management System for order maintenance
Develop and maintain relationships with customers, buyers, and territory managers
Support territory managers in building, growing, and developing customer accounts
Manage inquiries and resolve concerns

Are you passionate about providing exceptional customer service? We are looking for an experienced Senior Customer Experience Specialist to join our team and help us create an outstanding customer experience. You will be responsible for managing customer inquiries, resolving customer issues, and providing excellent customer service. If you are a customer service professional with a passion for helping people, this is the perfect job for you!

Overview The Senior Customer Experience Specialist is responsible for providing excellent customer service to customers and ensuring that customer inquiries are handled in a timely and professional manner. The Senior Customer Experience Specialist is also responsible for developing and maintaining relationships with customers, providing feedback to management on customer service issues, and ensuring customer satisfaction. Detailed Job Description The Senior Customer Experience Specialist is responsible for providing excellent customer service to customers and ensuring that customer inquiries are handled in a timely and professional manner. The Senior Customer Experience Specialist will be responsible for responding to customer inquiries, resolving customer complaints, and providing feedback to management on customer service issues. The Senior Customer Experience Specialist will also be responsible for developing and maintaining relationships with customers, providing feedback to management on customer service issues, and ensuring customer satisfaction. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to problem-solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of relevant computer applications
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least 5 years of experience in customer service or related field
• Proven track record of providing excellent customer service
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to problem-solve and think critically
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of relevant computer applications
Job Experience
• At least 5 years of experience in customer service or related field
• Proven track record of providing excellent customer service
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints in a timely and professional manner
• Develop and maintain relationships with customers
• Provide feedback to management on customer service issues
• Ensure customer satisfaction
• Monitor customer service trends and provide feedback to management
• Assist with the development and implementation of customer service policies and procedures