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Remote It Customer Support Jobs

It Analyst (Remote) Jobs
By Workforce Opportunity Services At United States
Account Management / Password reset
5-10 years of relevant IT experience
Active listening and probing skills
Performs other responsibilities associated with this position as may be appropriate.
6 months experience customer service
Ability to manage and prioritize incidents, requests, and tasks
Director, Customer Support (Remote)
By Drata At United States
Extensive customer-facing and escalation management experience required
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Develop training opportunities to enhance those experiences and improve understanding, listening and communication
10+ years of post-sales experience in a technical support role, or equivalent position, ideally in B2B SaaS
Minimum 5 Years (8+ years preferred) of proven experience in leading and scaling technical customer support teams
Exceptional verbal and written communication skills, and comfort with leading presentations and trainings
Remote/Onsite It Support Specialist
By Miles IT At , Raleigh, Nc $35,000 - $75,000 a year
You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
At least 1 year of experience working in an IT role
Excellent communication skills and professionalism
Certifications such as A+, CCNA, etc.
Experience providing IT Support for businesses
You love Helping People Accomplish More through supporting IT systems.
It Customer Support - Journey
By State of Washington Dept. of Ecology At , Union Gap, Wa $68,628 - $92,340 a year
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A healthy life/work balance by offering flexible schedules and telework options for most positions.
Possess strong technical knowledge and troubleshooting techniques to provided efficient support to customers.
Manage time and prioritize workloads effectively in order to resolve customer issues in a timely manner.
Continuously learn new skills and tools in order to stay current with the ever-changing technology landscape.
Experience using ticketing systems to track and document work.
Dshs Tia It Customer Support - Journey
By State of Washington Dept. of Social and Health Services At , Spokane, Wa $68,628 - $92,340 a year
Manage inventory of Information Technology (IT) resources
At least one year of experience providing system administration for Ocularis System
At least one year of experience providing Telephony Systems administration and support
Support network servers, business unit systems, and hardware infrastructure
Collaborate with stakeholders to identify and/or develop appropriate technology solutions
Train staff on IT processes and procedures and create documentation for the team
It Customer Support - Entry
By Clark College At , Vancouver, 98663, Wa $4,948 - $6,656 a month
Strong organizational and time management skills.
Cover letter describing background and experience related to qualifications and responsibilities of the position
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Customer Support / Operations Specialist [Remote]
By 46.68 At , Irwindale, 91702, Ca
Experience with conflict management and negotiation in a customer-focused environment.
Identify trends and gaps in training, skills, and abilities through gathering and analyzing escalated issues and presenting recommendations for improvement.
Three (3) or more years of experience resolving customer issues by researching and analyzing information.
Experience with Income Qualified Programs policies and procedures.
Experience working in a customer service utility industry.
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
It Support Specialist (Remote) ($40000.00 - $50000.00 / Year)
By Talentify.io At United States
2+ years of related experience or equivalent certifications required
Gain experience in planning and installing personal devices and workstations
Develop problem-solving and analytical skills in resolving customer reported incidents
Enhance your knowledge of computer hardware and software systems
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
It Analyst Customer Support- Colorado Springs, Co
By Kinder Morgan At , Colorado Springs, 80917, Co $43 an hour
Project management experience is a plus
Analyze information flow and reporting needs, working with clerical staff and management
*Position may be filled at various levels depending on experience and job skills of successful candidate.
Apply problem solving skills and break down complex problems into solvable segments.
Speak clearly, both in person and by telephone, using a high level of verbal skills, and careful listening.
Additional duties/responsibilities as assigned by supervisor
Customer Support Technician, It Epic Escalation
By Inclusively At , Remote
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
It Support Specialist | Remote
By Cardinal Financial At , Remote
Provide admin assistance as requested for internal systems and credential management for third party vendors.
Management of user accounts, security and distribution groups as needed
At Least 1-2 years of experience and key knowledge of the following:
Cloud-based portal management (Google, Office 365, etc.)
Keep Support Team manager informed of user-related support requests as needed
Chat and Phone-based Support to assist our internal employees with Information Technology related issues
Mortgage It Support Specialist - Remote | Wfh
By Get It Recruit - Real Estate At Irvine, CA, United States

Are you looking for a dynamic and customer-centric role in the heart of the Non-QM mortgage market? Look no further! We're an expanding company, and now, we have a fantastic full-time position ...

It Support Specialist | Remote
By Vets Hired At San Diego, CA, United States
Provide admin assistance as requested for internal systems and credential management for third party vendors.
Management of user accounts, security and distribution groups as needed
At Least 1-2 years of experience and key knowledge of the following:
Cloud-based portal management (Google, Office 365, etc.)
Keep Support Team manager informed of user-related support requests as needed
Chat and Phone-based Support to assist our internal employees with Information Technology related issues
Remote Customer Support Specialist - Equipment Provided
By HelpWelp At United States
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
Experience handling inbound or outbound voice calls
Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
This position is remote and can be located anywhere in the US.
Each customer interaction focuses around energy efficiency
Each call can be a different utility customer and require a different type of service
It Support Customer Service
By LanceSoft, Inc. At Richardson, TX, United States
**************Must have IT support skills*************
6 months of application and/or hardware experience preferably in a Call Center environment.
• Must have excellent Customer Service skills
• Must have competent PC skills, proficiency in MS Office required
• Must have excellent verbal and listening communication skills
• Must have excellent writing skills
Customer Service It Support
By LanceSoft, Inc. At Richardson, TX, United States
**************Must have IT support skills*************
6 months of application and/or hardware experience preferably in a Call Center environment.
• Must have excellent Customer Service skills
• Must have competent PC skills, proficiency in MS Office required
• Must have excellent verbal and listening communication skills
• Must have excellent writing skills
It Remote Support Specialist I ($20.00 - $24.00 / Hour)
By Talentify.io At United States
Update agency management systems accurately to reflect changes in appointment status.
Manage the creation, maintenance, and termination of individual agency user profiles within the Flood quoting system.
Collaborate with Field Managers and in-house staff to process necessary agency/producer changes, appointments, and inquiries.
Stay up-to-date with state licensing regulations and system knowledge.
Manage requests related to agency mergers and acquisitions.
Ability to manage multiple tasks with attention to detail in a high-volume environment.
It Remote Support Specialist I
By Hanger, Inc. At United States
Perform responsibilities within established SOX and Security compliance criteria
Service Desk/Help Desk experience is preferred.
Strong customer service, communication, and follow-up skills are fundamental to your success in this role.
Tier 1 Help Desk Specialist - Remote
Contribute positively to our customer service, incident, and request service level agreements
Coordinate escalation and resolution of technical issues with IT teams
Technical Support Specialist - It - Customer Service - Indefinite Term Contract - Remote
By Filta. At Colorado, United States

With a very innovative idea for the US market (and the only one with this product), this company is the market leader in calendar integration for 2023 and allows families to organise their agendas all ...

Elgato Customer Support - Remote
By Corsair At United States
Escalate critical customer situations to the appropriate level of management and department.
Position Summary, Responsibilities and Expectations:
Provide exceptional customer service while responding to phone, e-mail and chat requests for technical support.
Track and monitor all support cases to ensure timely resolution and follow-up.
Clearly identify, document, and find solutions for customer issues and product problems.

Are you looking for a challenging and rewarding opportunity to use your IT customer support skills? We are looking for a motivated and experienced IT professional to join our team as a Remote IT Customer Support Specialist. You will be responsible for providing technical assistance and troubleshooting to our customers, as well as helping them to resolve their IT-related issues. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview of Remote IT Customer Support:

Remote IT Customer Support is a job that involves providing technical assistance to customers over the phone, via email, or through online chat. This job requires excellent customer service skills, as well as a strong understanding of IT systems and software. The customer support specialist is responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems.

Detailed Job Description of Remote IT Customer Support:

The Remote IT Customer Support job involves providing technical assistance to customers over the phone, via email, or through online chat. The customer support specialist is responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. The customer support specialist must have excellent customer service skills and be able to communicate effectively with customers. The customer support specialist must also have a strong understanding of IT systems and software, and be able to troubleshoot customer issues quickly and efficiently.

Skill Requirements for Remote IT Customer Support:

• Excellent customer service skills
• Strong understanding of IT systems and software
• Ability to troubleshoot customer issues quickly and efficiently
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

Qualifications for Remote IT Customer Support:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of IT systems and software

Knowledge for Remote IT Customer Support:

• Knowledge of customer service principles and practices
• Knowledge of IT systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service software

Experience for Remote IT Customer Support:

• Previous experience in customer service or technical support
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in using customer service software

Responsibilities for Remote IT Customer Support:

• Respond to customer inquiries via phone, email, or online chat
• Troubleshoot customer issues and provide technical advice
• Assist customers in finding solutions to their problems
• Provide customer service support to ensure customer satisfaction
• Update customer records in customer service software
• Follow up with customers to ensure their issues are resolved