Remote Call Center Trainer Jobs

Support from experienced teammates, ongoing training, and regular meetings with managers for professional development and career progression

High school diploma or equivalent experience, with preference for post-secondary education

Opportunity to provide a superior call experience and own the entire customer interaction from start to finish

Competitive base salary, comprehensive benefits package, and a focus on work-life balance

Providing excellent customer service and support through clear communication and problem-solving skills

Annuity experience required and must obtain licensing within 90 days of hire

Provide mid-level/tier two technical product support to customers remotely

Bachelor's degree and at least 5 years of related experience

This is a fully remote position

Hiring Company is a remote-first and remote-always company, supporting a nationwide distributed team

Opportunity to contribute to the betterment of government services

Collaborate with diverse teams and make a real impact in people's lives

Work remotely from the comfort of your own home

Join a dynamic and growing team with opportunities for advancement

Receive comprehensive training to ensure success in the role

Make a difference in customer satisfaction by providing excellent service

Become part of a company committed to diversity and equal opportunity

Answer incoming customer phone calls and take appropriate action for each call

Develop and systematize call center management strategy in collaboration with internal stakeholders

This position is fully remote

Required: 5+ years of experience

Provide updates to key leadership and stakeholders in support of customer experience objectives

Bachelor’s degree and a minimum of 5 years of direct/related experience

This is a fully remote position

Develop and systematize call center management strategy in collaboration with internal stakeholders

This position is fully remote

Required: 5+ years of experience

Provide updates to key leadership and stakeholders in support of customer experience objectives

Bachelor’s degree and a minimum of 5 years of direct/related experience

This is a fully remote position

Impressive presentation, time management and interpersonal skills;

Assist Solutions and Support team Managers with their day to day operations

Experience working in the web hosting industry is required;

3+ years of experience as a trainer;

Experience in designing multiple training events;

Excellent written and verbal communication skills (English).

Familiar with cyber security practices (Okta support, antivirus, access management)

Experience supporting Windows 10 Operating Systems (familiarity with Mac/Chrome a plus)

Experience with the following technologies: Microsoft Active Directory/GPO and Networking Protocols (DHCP, DNS, etc.)

Support corporate users and help minimize disruptions to business operations

Fulfil Service Requests that meet SLAs

Provide updates to users on issue resolutions

Call Center Customer Experience Associate - Remote

This is a remote opportunity. You must live in Wichita, KS or a surrounding community within the state of KANSAS

Training will begin on June 12th, 2023**

For you to do your best work, you need an outstanding company culture supporting you. At Cox, we st

earn an hourly rate of $18.00.

Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes

Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed

2 or more years of customer service experience in any industry

Knowledge of basic help desk software, computer software and Microsoft Office applications

Strong problem-solving skills to bring inquiries to effective resolution

Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally

Answering back-to-back calls, to provide caring and knowledgeable assistance to members and providers

Responding to customer inquiries in a courteous and professional manner regarding benefits, eligibility, claims payment and authorizations

2 years of proven Call Center experience

1 year of Healthcare, Medical, or Health Insurance experience required

Basic computer knowledge and ability to resolve basic IT issues without assistance

WORK FROM HOME ONLY FOR COLORADO RESIDENTS

Other Skills and Experiences (Min)

Delivers training program to New Hires prior endorsement to Nesting.

Answers all questions in a timely manner.

Ensures training rules and regulations are strictly followed.

Provides coaching on specific areas of the trainee.

Provides overview of the training flow and encourages total participation and interaction.